Note: The job is a remote job and is open to candidates in USA. Timeless Medical Systems develops healthcare software for clinicians and human milk banks. The Clinical Specialist I supports customers and internal teams by identifying clinical workflows and requirements, supporting software implementations, and providing direct hospital customer support and training.

Responsibilities

• Engage directly with the customer’s hospital clinical team to provide strategic support for TMS software implementation
• Analyze customer​ needs to determine the recommended workflows and help the customer better understand the clinical practice change management needed for a successful adoption
• Act as an information source and communicator between the customer's clinical team and internal departments
• Collaborate with project teams to ensure the implementation is set​ ​up for success and project goals will be achieved
• Monitor project progress by tracking assigned activities and resolving workflow issues in a timely manner
• Recommend best practices to customers and provide the clinical proof to drive workflow change management
• Support the analysis, design, implementation, evaluation, optimization, and maintenance of Timeless Medical products and projects
• Show a comprehensive understanding of clinical care and practice standards, patient flow, and operational processes
• Develop and execute customer training plans to ensure the recommended workflows have a high adoption rate
• Determine valuable product enhancements and submit the requests to ensure the Timeless Medical products stay current and relevant to current hospital operational practices and workflows
• Develop and maintain a thorough knowledge of TMS software applications and products

Skills

• Bachelor's Degree with Registered Dietician credential or Registered Nurse License
• Related Clinical Leadership
• Ability to interpret and apply technical information
• Demonstrated experience analyzing clinical and technical requirements
• Ability to write operational procedures in both technical and user-oriented language
• Ability to troubleshoot clinical process changes, errors, and subsequent modifications; must be able to do this with the work of other project team members
• Ability to interpret the operational requirements of end-users, project managers, and other stakeholders
• Good written and verbal communication skills
• Proven organizational, presentation, and problem-solving skills
• Self-starter and highly motivated to make proactive changes
• Ability to accept and integrate constructive feedback
• Effective deadline management
• Strong customer service orientation
• Knowledge of standard Microsoft Office and Google Suite Products (Word, Excel, PowerPoint, Gmail, GDrive)
• Master's degree
• 3+ years direct work experience in a milk lab environment
• Bonus points for experience using Timeless Medical Systems' software

Benefits

• Flexible hours, including occasional nights, weekends, and holidays
• Working from home and in a busy hospital environment with frequent interruptions

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