Note: The job is a remote job and is open to candidates in USA. Surescripts is hiring a Commercial Enablement Program Manager to build and lead a unified enablement program for its commercial organization. The role develops sales curricula, playbooks, competency standards, training and measurement in partnership with commercial leadership and cross-functional teams.

Responsibilities

• Establish the enablement charter and operating model, with published priorities, clear decision rights and an intake process
• Design each program from a defined business outcome with baselined KPIs, and prioritize the roadmap against commercial impact
• Partner with Marketing, Product, Strategy, Sales, Account Management and Sales Operations to source content and subject-matter expertise
• Own the curriculum architecture across five fluency areas: Surescripts’ role in healthcare; segment knowledge; solution value and differentiators; systems and process; and sales skills
• Build and maintain two foundational tracks: new-hire onboarding with gated progression, and continuing education released on a cadence aligned to product launches, messaging changes and quarterly priorities
• Keep the curriculum current as products, messaging, segments and the commercial operating model change
• Own the four-stage ramp framework — Onboard, Foundation, Proficient, Mastery — for every new commercial hire, define completion criteria, and equip hiring managers to run it
• Pilot the onboarding program, run a 60–90 day optimization period, and reduce time to productivity cohort over cohort
• Develop role-based tracks once the foundational tracks are deployed, prioritized to published business priorities
• Establish a sales methodology with commercial leadership and align the go-to-market framework and supporting tools to it
• Write and maintain Sales Development, Sales, Account Management and Coaching playbooks aligned to that methodology across segments and products
• Partner with Marketing to train the ideal customer profile for each segment and product
• Build and deliver soft-skill tracks: discovery, objection handling, pitch and demo, multi-threading across buyers and influencers, executive presence, and selling value rather than price
• Differentiate content by audience: prospecting and pipeline creation for new sales; account planning, retention, expansion and renewal forecasting for account management; outreach, qualification and handoff quality for sales development
• Enable the field on the Salesforce commercial stack — Sales Engagement, Momentum and Pipeline Inspection — with Sales Operations, which owns systems fluency training
• Establish a multi-modal delivery model: live training supported by asynchronous modules, AI coaching, in-workflow guidance, a recurring newsletter and manager-led reinforcement
• Jointly own Highspot with Marketing as the learning platform — content library, track assignments, gated progression, assessment delivery and competency reporting — and maintain governed content across Highspot and Salesforce Knowledge with named ownership, approval controls and freshness checks
• Deploy and configure Agentforce Sales Coach against the playbooks for facilitator-free practice, and use Momentum conversation data to identify coaching themes and curriculum gaps
• Apply AI to the enablement function with human-in-the-loop review: curriculum drafting, content generation, assessment authoring and feedback synthesis
• Partner with Commercial Analytics to define enablement measures, set baselines and build reporting across the learning platform, Salesforce and campaign systems
• Co-create fluency rubrics, assessment methods and coaching scorecards, applied at 30, 60 and 90 days for new hires and quarterly thereafter. Commercial leadership owns the standards; managers coach against them
• Connect the program to the three commercial outcomes by audience: bookings for new sales, revenue and transaction expansion for account management, and qualified pipeline creation for sales development
• Own and report out on the integrated program roadmap, weekly status reporting, risk log and decision tracker, and run the standing implementation cadence
• Run feedback loops with the field and commercial leadership, and retire or redesign programs that are not moving the measure

Skills

• Bachelor's degree or equivalent experience
• 8+ years in sales enablement, designing and delivering programs for a commercial organization
• Instructional design grounded in adult learning principles, with facilitation and executive presence in live and virtual sessions for senior audiences
• Ownership of an onboarding or ramp program with measurable effect on time to productivity
• Experience building competency standards and assessment instruments: rubrics, roleplay scoring, coaching scorecards
• Program management discipline across multi-stakeholder programs
• Fluency in a sales methodology (MEDDPICC, MEDDIC, BANT or comparable) and experience writing sales or account management playbooks against it
• Experience with enablement and learning platforms (Highspot, Seismic or Showpad), including assessment delivery and content governance at scale
• Applied AI fluency with generative AI and AI coaching tools in the enablement workflow, including validation and guardrails
• Experience standing up an enablement function from scratch in a growing commercial organization, landing standards across Sales, Marketing, Product and Operations
• Clear written and verbal communication, and the executive presence to present programs and results to commercial leadership
• To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S
• At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas
• Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM
• Healthcare, digital health, Health IT, life sciences or pharmaceutical experience
• Experience enabling long, relationship-led enterprise sales cycles of 12 months or more
• Experience enabling multiple distinct commercial audiences — new sales, account management and sales development — from a shared curriculum
• Experience with Salesforce Agentforce Sales Coach, Sales Engagement, Momentum or Pipeline Inspection, and with Salesforce Knowledge
• Certification in a sales methodology, coaching discipline or instructional design

Benefits

• Flexible Hybrid Work model: employees can work virtually while still utilizing offices as collaboration centers; with alignment and agreement from leadership, employees can come and go from the office as needed.
• Opportunities for employee development
• Comprehensive healthcare (including infertility coverage)
• Generous paid time off, including paid childbirth and parental leave and mental health days
• Pet insurance
• 401(k) with company match and immediate vesting

Company Overview