Open role
[Remote] CRM Administrator
Note: The job is a remote job and is open to candidates in USA. Keiser University is hiring a CRM Administrator to support the strategic management and daily operations of its CRM system. The role maintains system performance, security, and data accuracy while providing technical support and training and collaborating with teams to improve functionality and user experience.
Responsibilities
- Coordinate with other teams to develop system enhancement and functionality requests to be brought up for evaluation and deployment decisions
- Follow CRM team standard operating procedures to assist in the development of technical solutions, integration of supporting technologies, and management of the solution life cycle
- Configure and maintain user security and privileges within the CRM system
- Ensure accurate data maintenance by overseeing and monitoring data entry and updates, using system checks for duplicate records, and ensuring data accessibility for colleagues
- Responsible for system maintenance, error troubleshooting, and user interface
- Develop and provide training on core and advanced system functionality for end-users, maintaining and enhancing staff knowledge of the CRM system
- Assist end users with the setup of campaigns and marketing collateral within the CRM system
- Develop views and dashboards based on user's requirements
- Work with various external vendors as needed to support the technical requirements perspective
Skills
- Bachelor's degree in Computer or Information Science or related field
- 5+ years' work experience in a project management and business analysis capacity
- Experience with Contact Relationship Management (CRM) in a university environment
- Experience in producing analysis documents and testing and development of test plans
- Project management experience, must be able to execute the entire project lifecycle from concept to deployment
- Master's Degree
- Experience with University management solutions
Benefits
- This is a full-time remote opportunity
Company Overview
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