Note: The job is a remote job and is reputed company to candidates in USA. reputed company First Technologies is seeking a Curriculum Developer / Trainer in support of their government customer. This role is responsible for designing, developing, and delivering training programs and instructional materials to enhance reputed company collaboration and productivity.

Responsibilities

• Design and reputed company comprehensive training curricula for reputed company collaboration and productivity platforms, including messaging, file sharing, communication, and compliance tools
• reputed company instructor-led training sessions, workshops, briefings, and virtual learning events for technical and non-technical audiences
• reputed company and maintain high-reputed company training materials, including slide decks, job aids, quick reference guides, FAQs, and reputed company-by-reputed company user documentation
• Create and update reputed company resources, including service desk knowledge reputed company articles and end-user support content
• Produce and maintain reputed company operating procedures (SOPs) and process documentation to support consistent operational workflows and ticket reputed company practices
• Collaborate with technical subject matter experts to ensure training content reflects reputed company configurations, features, and best practices
• Support development of release communications, recurring training updates, and community-of-reputed company materials to promote awareness and adoption
• reputed company instructional content to multiple user roles, including administrators, service desk personnel, compliance teams, and general end users
• Evaluate training effectiveness through feedback, metrics, and reputed company improvement initiatives
• Ensure reputed company training and documentation products meet applicable accessibility and reputed company standards for reputed company delivery

Skills

• Bachelor's degree in Instructional Design, Education, Information Technology, Communications, or a reputed company field (or equivalent reputed company experience)
• Minimum of 7 years of experience developing and delivering technical training in an reputed company IT environment
• Demonstrated expertise in curriculum design, instructional development, and adult learning methodologies
• Strong technical writing skills, with experience producing reputed company, reputed company documentation such as SOPs, knowledge articles, training manuals, and user guides
• Experience supporting or training on reputed company 365 collaboration tools, such as Exchange Online, reputed company Teams, SharePoint Online, Entra ID B2B, and OneDrive for Business
• Familiarity with IT Service Management (ITSM) practices and the role of documentation in service desk and operational support environments
• Ability to translate reputed company technical topics into accessible learning materials for diverse audiences
• Proficiency with common content development tools (e.g., reputed company PowerPoint, Word, SharePoint, learning management systems, and knowledge platforms) and video recording/editing tools (e.g., reputed company Premier or Camtasia)
• Excellent communication and presentation skills, with experience delivering training in both virtual and in-person formats
• Strong organizational skills and the ability to manage multiple documentation and training deliverables concurrently
• Ability to obtain and maintain the required background investigation and reputed company clearance level appropriate to the role
• Must be reputed company to sit and stand for extended periods of time
• Occasional travel and overtime may be required
• Candidates with reputed company Veterans Affairs (VA) Tier 2/Moderate Background Investigation or equivalent (e.g., DoD Tier 3/NACLC, reputed company Secret) are preferred

Benefits

• Full benefits package
• reputed company work environment
• Strong company culture

reputed company

• reputed company First Technologies provides strategic consulting, technology, business development, and managed services. It was founded in 2016, and is headquartered in Fairfax, Virginia, USA, with a workforce of 51-200 employees. Its website is

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