Remote Customer Onboarding Consultant

About This Role:  BuzzTechMedia is a digital solutions company helping businesses and professionals work more efficiently through high-quality virtual assistance and digital support services. We are seeking client-focused Customer Onboarding Consultants to join our growing sales team. You’ll serve as trusted point of contact during onboarding  - setting expectations, coordinating next steps, and ensuring each client is satisfied with the value of our services. 

Key Responsibilities

• Welcome new clients and guide them through the onboarding process 

• Conduct virtual onboarding calls to understand client needs, goals, and workflows 

• Coordinate with internal teams to ensure accurate setup and timely service  

• Track onboarding progress and maintain detailed records in CRM systems 

• Address questions or concerns and escalate issues when needed 

• Ensure a smooth transition from onboarding to ongoing account support 

What We’re Looking For

• Experience in customer onboarding, client services, or sales is preferred but not required 

• Strong communication and relationship-building skills 

• Highly organized with excellent follow-up and attention to detail 

• Comfortable working in a fully remote, fast-paced environment 

• Tech-savvy with the ability to learn new tools and processes quickly 

• Professional, positive, and solution-oriented mindset 

What We Offer

• Competitive base salary plus performance-based bonuses 

• Benefits including medical, dental, 401(k), and paid time off 

• Fully remote position with structured support 

• Fully remote position with structured support 

• Collaborative and growth-oriented team culture 

Experience in customer onboarding, client services, or sales preferred but not required; strong communication and organizational skills; tech-savvy; comfortable in remote environment.

Key Responsibilities

• welcoming new clients
• conducting onboarding calls
• coordinating with internal teams

Skills & Tools

CRM

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About BuzzTech Media

A digital solutions company providing virtual assistance and digital support services. — Industry: Information Technology