Note: The job is a remote job and is open to candidates in USA. Light is hiring a bilingual Spanish-English Customer Operations team member to support its retail energy platform and provide a seamless customer experience in deregulated energy markets. The role handles customer inquiries and issues, supports retail operations and compliance, analyzes processes, and collaborates across teams to improve workflows.

Responsibilities

• Serve as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction
• Troubleshoot and resolve customer issues related to enrollments, billing, payments, and energy usage
• Support retail energy operations, including account management, market transactions, and compliance with regulatory requirements
• Analyze customer interactions and operational processes to identify trends and opportunities for improvement
• Collaborate cross-functionally with engineering, product, and operations teams to enhance the customer experience and streamline workflows
• Maintain a strong understanding of deregulated energy markets, staying informed about regulatory changes and industry best practices

Skills

• Bilingual (Spanish/English) with excellent communication skills
• Prior experience in retail energy customer service or operations, with knowledge of ERCOT, PJM, or other deregulated markets
• Strong problem-solving skills and the ability to handle complex customer issues with professionalism
• A proactive and analytical mindset, with the ability to work independently in a fast-paced startup environment
• Experience with CRM systems, billing platforms, or energy market software

Benefits

• Remote work

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