Note: The job is a remote job and is open to candidates in USA. NSI is a company in the natural private label food industry focused on high-quality, organic, and sustainably sourced food products. The Customer Operations Specialist manages customer orders from receipt through delivery, coordinates with sales, operations, accounting, and logistics teams, and supports accurate reporting and customer service.

Responsibilities

• Manage customer orders (manual + EDI) from PO receipt through delivery
• Confirm order details and communicate ETAs to customers and distribution centers
• Coordinate internally with Sales, Operations, and Accounting
• Resolve order discrepancies and support invoice accuracy
• Assist with transportation coordination and 3PL claims
• Maintain accurate reporting in ERP (SAP Business One preferred)
• Utilize customer portals and support compliance documentation
• Contribute to process improvements and operational efficiencies

Skills

• Location: Glendale Heights, IL (must be based in IL within a 1-2 hr drive to/from Glendale Heights) or remote from Austin, TX
• * ERP experience (SAP Business One a strong plus)
• * Familiarity with EDI systems
• * Strong proficiency in Google Sheets and Google Workspace
• * Proficiency in MacOS
• * High attention to detail and ability to manage multiple priorities
• * Strong communication and problem-solving skills
• * A Bachelor's degree in business administration or related field
• * 2–3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)
• * Experience working with retail customers or supermarket chains is a plus
• * ERP experience (SAP Business One a strong plus)
• Remote work available but candidates must be living in close proximity to NSI's office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location

Benefits

• Remote work available for candidates living within 1–2 hours of NSI’s office in Elmhurst, IL, with in-person meetings required.

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