About brighthush

brighthush is a forward‑thinking leader in the diagnostics and healthcare technology space, dedicated to delivering cutting‑edge solutions that empower laboratories, hospitals, and research institutions worldwide. With a culture rooted in innovation, collaboration, and customer success, we partner with industry pioneers to bring transformative products from concept to market. Our remote‑first approach empowers talented professionals across the United States to contribute from anywhere, while our commitment to continuous learning and professional growth ensures that every team member thrives.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, mission‑driven team that values creativity, accountability, and a relentless focus on delivering value to our clients. We offer:

• Competitive base salary and performance‑based bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match and generous paid time off
• Unlimited learning budget for certifications, conferences, and courses
• Flexible work hours and a fully remote environment
• Regular virtual team‑building events and quarterly all‑hands meetings
• Access to cutting‑edge tools and technologies that streamline project delivery

Job Overview

We are seeking a highly motivated Remote Customer Project Manager to lead the end‑to‑end implementation of diagnostic products for our external customers. In this role, you will develop comprehensive project plans, coordinate cross‑functional teams, and guide clients from contract signing through successful deployment, including installations, upgrades, and analyzer conversions. Your strategic vision and meticulous execution will ensure projects are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities

• Project Planning & Execution – Initiate and lead the creation of detailed project schedules, milestones, and deliverables. Collaborate with stakeholders to develop realistic budgets and forecasts, ensuring alignment with business objectives.
• Process & Tool Alignment – Champion project management methodologies and tools that support process development. Ensure consistency with company policies and industry best practices.
• Stakeholder Management – Work closely with Project Leads and cross‑functional teams to guarantee adherence to policies, objectives, and timelines. Serve as the primary point of contact for all project stakeholders.
• Tracking & Reporting – Set up and maintain robust mechanisms for tracking schedules, budgets, risks, and contingency plans. Assist in the development of reporting systems that provide real‑time insights to leadership.
• Conflict Resolution – Identify potential project conflicts early, facilitate resolution, and manage projects in the best interest of team members, stakeholders, and customers.
• Performance Monitoring – Track project success metrics, monitor variances, and recommend corrective actions. Provide transparent status updates to leadership and clients.
• Communication & Negotiation – Troubleshoot issues, negotiate solutions, and facilitate clear communication among all parties involved in project development and implementation.
• Continuous Improvement – Present updates to leadership, drive continuous improvement initiatives, share knowledge, and establish best practices across the organization.

Essential Qualifications

• Bachelor’s degree in Business, Project Management, Engineering, or a related field.
• 3–5 years of experience in project management, project support, or related business roles, with a proven track record of leading projects independently.
• Strong communication skills, with the ability to negotiate and influence internal and external stakeholders.
• Highly organized, detail‑oriented, and adept at managing multiple priorities simultaneously.
• Experience with IT or diagnostic laboratory implementations is highly desirable.
• Legal work authorization for full‑time employment in the United States; no future visa sponsorship required.
• Project management certification (CAPM, PMP, or equivalent) is a plus.
• Background in healthcare, laboratory, or diagnostics environments.
• Experience with LIS/middleware systems and direct customer engagement.
• Excellent leadership, communication, influence, and negotiation skills.
• Proficiency with project management software (e.g., MS Project, JIRA, Asana) and strong computer literacy.
• Exceptional time management and organizational abilities.

Preferred Qualifications

• Advanced project management certifications (PMP, Prince2).
• Prior experience managing large‑scale diagnostic product rollouts.
• Familiarity with regulatory compliance (CLIA, ISO 13485).
• Experience in a remote‑first organization and proficiency with virtual collaboration tools.
• Knowledge of data analytics and reporting dashboards.

Skills & Competencies

• Strategic Thinking – Ability to translate business goals into actionable project plans.
• Stakeholder Engagement – Skilled at building trust and fostering collaboration across diverse teams.
• Risk Management – Proactive identification and mitigation of project risks.
• Problem Solving – Creative and analytical approach to resolving complex challenges.
• Adaptability – Comfortable navigating changing priorities and evolving client needs.
• Technical Acumen – Understanding of diagnostic technologies, LIS, and middleware.
• Leadership – Inspiring and motivating teams to achieve high performance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career advancement. As a Customer Project Manager, you will:

• Progress to senior project management or program management roles.
• Take on leadership responsibilities in cross‑functional initiatives.
• Earn industry certifications with our tuition reimbursement program.
• Participate in mentorship programs and leadership workshops.
• Contribute to product strategy and innovation projects.

Work Environment & Culture

Our remote‑first culture promotes flexibility, autonomy, and work‑life balance. You’ll collaborate with a diverse, global team that values:

• Transparency and open communication.
• Continuous learning and knowledge sharing.
• Innovation and experimentation.
• Respect for individual strengths and perspectives.

Compensation & Perks

While specific salary ranges vary based on experience, we offer:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to project success metrics.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Paid time off, sick leave, and parental leave.
• Unlimited professional development budget.
• Flexible work hours and a fully remote setup.
• Annual virtual retreats and team‑building events.

Ready to Make an Impact?

If you are a proactive, customer‑centric professional with a passion for project management and a desire to shape the future of diagnostics, brighthush invites you to apply. Join us in delivering transformative solutions that improve patient outcomes and elevate laboratory performance worldwide.

Apply today and become a key driver of success at brighthush!