Note: The job is a remote job and is open to candidates in USA. Chick-fil-A Western Center Blvd is seeking an entry-level Customer Service Representative for a remote, part-time role. The representative will respond to customer inquiries, resolve routine issues, document interactions, and support customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and online chat
• Provide accurate information regarding products, services, and company policies
• Assist customers with questions, concerns, and service requests
• Resolve routine customer issues professionally and efficiently
• Maintain a courteous, patient, and positive attitude in all interactions
• Document customer interactions and update records accurately
• Identify customer needs and provide appropriate solutions
• Escalate complex issues to the appropriate department when necessary
• Follow company procedures and customer service standards
• Collaborate with team members to support customer satisfaction and service quality

Skills

• Strong verbal and written communication skills
• Excellent interpersonal and problem-solving abilities
• Basic computer skills and familiarity with email and online applications
• Ability to multitask and manage time effectively
• Strong attention to detail and organizational skills
• Ability to work independently in a remote environment
• High school diploma or equivalent preferred
• Previous customer service experience is a plus but not required

Benefits

• Health & Life Insurance
• Paid Time Off (PTO)
• 100% Remote Work
• Flexible Part-Time Schedule
• Work-Life Balance
• Paid Training & Onboarding
• Career Growth Opportunities
• Professional Development

Company Overview