Note: The job is a remote job and is open to candidates in USA. American Customer Care/Premiere Response is hiring a remote Customer Service Representative to support consumers of well-known brands across customer service channels. The role handles inquiries and complaints, documents customer interactions, supports retention, and identifies sales opportunities through upselling and cross-selling.

Responsibilities

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Skills

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor
• Excellent written and verbal communication skills both English and Spanish
• Minimum HS diploma
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services

Benefits

• Equipment provided
• Paid training, including product, systems, and remote training via Zoom
• Remote work; employees living in CT or NJ near the offices may be required to come in when necessary
• Promotion opportunities from within

Company Overview