Note: The job is a remote job and is open to candidates in USA. Republic Services Customer Resource Center West, LLC is hiring a Customer Service Representative to process and resolve customer service requests accurately and on time. The role handles inbound and outbound inquiries, records customer interactions, and enters service and route data for billing and scheduling.

Responsibilities

• Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect
• Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries
• Inputs standard customer requests into Company systems
• Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues
• Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner
• Enters service and route data into computer for billing and route scheduling purposes
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement
• Performs other job-related duties as assigned or apparent

Skills

• An Associate's or Bachelor's degree
• Knowledge of the waste management industry
• Experience using bilingual skills in a business environment
• High School diploma or G.E.D
• Minimum of 1 year of experience in a call center or other customer service related environment
• Experience working in a team environment

Benefits

• Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans and vision coverage.
• Eligible employees can elect to participate in health care and dependent care spending accounts.
• Eligible employees can elect to participate in short- and long-term disability.
• Eligible employees can elect to participate in life insurance and accidental death & dismemberment insurance.
• Eligible employees can elect to participate in the Employee and Family Assistance Program (EAP).
• Eligible employees can elect to participate in employee discount programs.
• Eligible employees can elect to participate in a retirement plan with a generous company match.
• Eligible employees can elect to participate in the Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

Company Overview

Company H1B Sponsorship