About brighthush

brighthush has been a trusted name in the plumbing, heating, and air‑conditioning industry for nearly twenty years. Our mission is simple: deliver exceptional service that transforms everyday challenges into seamless, stress‑free experiences for our customers. With a reputation built on reliability, professionalism, and a genuine commitment to community well‑being, brighthush has become the go‑to partner for homeowners and businesses across Idaho and beyond.

What sets us apart isn’t just our technical expertise—it’s our culture. We celebrate a laid‑back, collaborative atmosphere where every team member is empowered to take ownership, innovate, and grow. Whether you’re a seasoned veteran or just starting your career, you’ll find a supportive environment that values your contributions, encourages continuous learning, and rewards hard work with tangible career advancement.

Why This Role Matters

As the first point of contact for every customer, you’ll be the heartbeat of brighthush’s service experience. Your voice, tone, and professionalism set the tone for every interaction, ensuring that customers feel heard, respected, and confident that their needs will be met. In a fast‑paced, high‑volume call environment, your ability to stay calm, organized, and solution‑focused will directly impact customer satisfaction, repeat business, and our brand’s reputation.

Key Responsibilities

• Customer Engagement: Handle inbound calls, emails, and chat inquiries with empathy and efficiency, ensuring every customer’s issue is understood and addressed.
• Scheduling & Dispatch: Accurately assign technicians to jobs based on location, urgency, and skill set, optimizing routes and minimizing downtime.
• Real‑Time Communication: Act as the communication hub between customers, technicians, and management—providing updates, relaying changes, and ensuring alignment.
• Problem Solving: Resolve common service issues on the spot, escalating complex problems to the appropriate team while maintaining a clear record of actions taken.
• Documentation & Follow‑Up: Update job notes, confirm appointments, manage reschedules, and close the loop on every service call to guarantee nothing falls through the cracks.
• Quality Assurance: Monitor call quality, provide feedback, and participate in continuous improvement initiatives to elevate the overall customer experience.
• On‑Call Support: Occasionally participate in an on‑call rotation to handle after‑hours or emergency requests, ensuring 24/7 coverage for our customers.

Essential Qualifications

• Residency in Idaho (Boise area) with a reliable high‑speed internet connection and a dedicated workspace.
• Proven experience in a customer service or call‑center role, preferably in the service or home‑improvement industry.
• Excellent verbal and written communication skills—clear, concise, and professional.
• Strong decision‑making and real‑time problem‑solving abilities; able to triage issues quickly and accurately.
• High level of accountability—follow through on commitments and close the loop on customer needs.
• Tech‑savvy: Comfortable using CRM systems, scheduling software, and multi‑tasking across multiple digital platforms.
• Reliability and consistency: Demonstrated punctuality, adherence to schedules, and a strong work ethic.

Preferred Qualifications

• Experience with scheduling or dispatch software (e.g., ServiceTitan, Jobber, or similar).
• Background in the plumbing, heating, or air‑conditioning industry.
• Knowledge of basic plumbing or HVAC terminology and common service scenarios.
• Previous remote work experience with a proven track record of maintaining productivity and communication.
• Multilingual abilities—especially Spanish—are a plus for serving Idaho’s diverse communities.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Organizational Excellence: Ability to manage multiple tasks, prioritize effectively, and maintain meticulous records.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly and new challenges arise daily.
• Team Collaboration: Work seamlessly with technicians, managers, and fellow team members to achieve shared goals.
• Tech Proficiency: Comfortable navigating CRM systems, scheduling tools, and virtual communication platforms.
• Problem‑Solving: Analytical mindset to diagnose issues, propose solutions, and implement corrective actions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Representative, you’ll have access to:

• Structured training programs covering customer engagement, industry knowledge, and advanced communication techniques.
• Mentorship from senior team members and managers who are invested in your professional development.
• Clear pathways to higher roles—such as Team Lead, Operations Manager, or Technical Specialist—based on performance and interest.
• Cross‑functional exposure to sales, field operations, and quality assurance, giving you a holistic view of the business.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with brighthush’s growth plans.

Work Environment & Culture

Our remote model empowers you to work from the comfort of your own home while staying connected to a vibrant, collaborative team. You’ll enjoy:

• Flexible, consistent full‑time hours (8 am–5 pm, Monday–Friday) with occasional on‑call rotation.
• Access to a dedicated virtual office space, including a company‑sponsored headset, monitor, and phone line.
• Regular virtual team huddles, brainstorming sessions, and social events to foster camaraderie.
• A culture that values work‑life balance, mental health, and personal well‑being.
• Recognition programs that celebrate achievements, milestones, and contributions.

Compensation & Benefits

We offer a competitive hourly rate ranging from $18 to $22, commensurate with experience and performance. In addition to your base pay, you’ll receive:

• 401(k) retirement plan with company match.
• Paid vacation and sick leave.
• Health, dental, and vision insurance options.
• Professional development stipend for courses, certifications, or conferences.
• Employee referral bonuses and performance incentives.
• Access to a comprehensive benefits portal for easy management of your benefits.

How to Apply

Ready to bring your customer‑service expertise to a company that values innovation, teamwork, and community impact? Submit your application through our mobile‑friendly portal. The process is quick, straightforward, and designed to get you connected with our hiring team as soon as possible.

Apply to this job

Join brighthush Today

At brighthush, we’re not just building a business—we’re building a community of dedicated professionals who are passionate about making a difference. If you’re driven, customer‑focused, and eager to grow in a supportive, remote environment, we want to hear from you. Take the next step in your career and become the voice that keeps our customers smiling.