About brighthush

brighthush has been a trusted name in the supplemental insurance industry for over six decades, helping families protect what matters most. Today, we’re expanding our footprint by building a world‑class remote customer service team. Whether you’re a recent graduate, a career changer, or simply looking for a flexible, rewarding role, brighthush offers the perfect launchpad for a thriving career in customer support and insurance.

Why Join brighthush?

• 100% Remote Work – No commute, no office politics, just a comfortable home office and the freedom to work from anywhere in the U.S.
• Immediate Hiring – Fast‑track interview and onboarding process; we’re ready to welcome you within 24‑48 hours.
• Competitive Compensation – Weekly commission‑based pay, performance bonuses, and residual income opportunities through client renewals.
• Flexible Scheduling – Full‑time and part‑time roles available to fit your lifestyle.
• Clear Career Path – Advancement based on performance, not tenure. Grow into senior support roles, team leadership, or specialized insurance positions.
• Union‑Backed Benefits – Life insurance, health plans, retirement options, and more.
• Incentives & Rewards – Travel rewards, gift cards, and other perks for top performers.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you’ll be the frontline advocate for our clients, ensuring a seamless experience across all touchpoints.

• Handle inbound calls, emails, and live chat inquiries with professionalism and empathy.
• Explain insurance benefits, policy details, and coverage options clearly to clients.
• Assist customers with claims processing, policy updates, and general support questions.
• Build and maintain strong client relationships through consistent, high‑quality service.
• Use digital tools and CRM systems to log interactions, track cases, and update client records accurately.
• Participate in virtual meetings and consultations from your home office.
• Meet and exceed individual and team performance metrics, including call quality, response time, and customer satisfaction scores.
• Collaborate with cross‑functional teams (claims, underwriting, marketing) to resolve complex issues.
• Stay up‑to‑date on product knowledge, industry trends, and regulatory changes.

Essential Qualifications

• High school diploma or equivalent (college students and recent graduates welcome).
• No prior customer service or insurance experience required – comprehensive training provided.
• Strong verbal and written communication skills.
• Self‑motivated, proactive, and comfortable working independently.
• Tech‑savvy with basic knowledge of Zoom, email, and CRM platforms.
• Must be 18+ and authorized to work in the U.S.
• Professional attitude with excellent time management and organizational skills.

Preferred Qualifications

• Experience in a customer‑facing role (call center, retail, hospitality).
• Background in insurance, finance, or related fields.
• Knowledge of customer service software (e.g., Zendesk, Salesforce).
• Multilingual abilities (Spanish, French, etc.) are a plus.
• Prior experience with remote work or virtual collaboration tools.

Skills & Competencies

• Exceptional communication and active listening.
• Problem‑solving mindset with a focus on customer satisfaction.
• Adaptability to changing priorities and fast‑paced environments.
• Attention to detail and accuracy in data entry.
• Team player who thrives in a collaborative, virtual setting.
• Strong work ethic and commitment to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Structured training programs covering product knowledge, customer service best practices, and advanced insurance concepts.
• Mentorship from experienced team leaders and industry experts.
• Opportunities to transition into specialized roles such as Claims Specialist, Underwriting Assistant, or Sales Representative.
• Leadership development tracks for high performers interested in supervisory or managerial positions.
• Regular performance reviews and personalized development plans.

Work Environment & Culture

brighthush fosters a culture of inclusion, transparency, and empowerment. Even though we’re a fully remote team, we stay connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative chat channels (Slack, Teams) for quick communication.
• Annual virtual retreats and quarterly virtual social events.
• Open‑door policy – managers and executives are always available for feedback and support.
• Commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation & Perks

While specific figures vary by role and experience, brighthush offers a competitive package that includes:

• Base salary plus weekly commission and performance bonuses.
• Residual income opportunities through client renewals.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Life insurance and disability coverage.
• Paid time off, holidays, and flexible scheduling.
• Employee assistance program and wellness resources.
• Travel rewards, gift cards, and other incentive programs for top performers.

How to Apply

Ready to start your remote career with brighthush? Click the link below to submit your application. Our hiring team will review your profile and reach out within 24‑48 hours to schedule a virtual interview.

Closing

We’re excited to welcome motivated, customer‑centric individuals to the brighthush family. Whether you’re just starting out or looking to pivot into a rewarding field, this role offers the flexibility, growth, and support you need to succeed. Apply today and take the first step toward a fulfilling remote career with brighthush.