Note: The job is a remote job and is open to candidates in USA. ABC Legal Services is hiring a Customer Support Specialist to address and resolve customer questions and issues, provide order updates, and correct errors. The role coordinates with process servers and internal teams to ensure order-related tasks are completed and customers receive a positive experience.

Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Skills

• High school diploma or GED
• 1-3 years of customer support or call center experience assisting customers over the phone
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm
• Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Remote position located in Montana, Wisconsin, Florida, Oklahoma, Iowa, Arkansas, or Michigan

Company Overview

Company H1B Sponsorship