Thrive on solving complex problems, tracking down answers, and helping people out of a jam? An industry leader in vision and health care services is seeking Remote Customer Service Specialist to join their team! If you are interested, please apply today or send your resume to kenyis.rosario@randstadusa.com for immediate consideration! salary: $17 - $17.01 per hour shift: First work hours: 10 AM - 6:30 PM education: No Degree Required Responsibilities ● Handle routine-to-complex inbound inquiries via phone and email regarding products, eligibility, orders, and payments. ● Process UPS claims, trace packages, gather documentation, and resolve missing or damaged shipment issues. ● Educate clients, track customer trends, recommend operational fixes, and escalate systemic issues. ● Navigate multiple internal software systems simultaneously while maintaining high service standards. ● Potential Shift Windows: Monday-Sunday ○ 6:55 AM – 3:25 PM PT / 9:55 AM – 6:25 PM ET ○ 8:30 AM – 5:00 PM PT / 11:30 AM – 8:00 PM ET ● Mandatory 2-Week Training: Monday–Friday, 8:00 AM – 4:30 PM PST / 11:00 AM – 7:30 PM EST Skills

• CRM
• Empathy
• Telephone Etiquette
• Active Listening
• Customer Service
• Analytical Thinking
• Claims Processing
• Basic Software Skills
• Problem Solving
• Organizational Skills
• Customer Relationship Management
• Written Communication
• logistics

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.