Remote Customer Service Support What you will do: Receive and document customer concerns promptly, while ensuring all relevant information is correct. This includes resolving issues with previous appointments and transportation recovery where a scheduled trip has failed. Ensure all company procedures are followed. Ensure accurate data is input into systems. Collaborate with various departments to effectively address and resolve transportation and eligibility issues. Capabilities of Top Performing Service Partners: Previous customer service experience in a high-volume, fast-paced (back-to-back) environment is ideal. Strong ability to follow processes and workflows for compliance. Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided. Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service. Display patience, empathy, the ability to manage stress, and the ability to work under pressure. Demonstrate excellent writing and verbal communication. Can type 35wpm or more. Additional Client Program Technology Standards: Hard Drive Space: 40 GB of available space 60 GB of total space Memory: 12 GB of RAM Operating System: Windows 11 (fully patched with no pending updates) Internet Connection and Speed: Hard-Wired Connection (Not wireless): Minimum 30 Mbps download Minimum 10 Mbps upload Maximum Latency Threshold: 50 ms (milliseconds) Dual Monitors: (2) required with a resolution of 1920 x 1080 (Full HD or 1080p) Webcam: Required during class USB 3.0 Port: Required for use with noise-cancelling USB headsets with phone-quality audio Must maintain the most recent version of Windows 11 (fully patched with no pending updates).