Note: The job is a remote job and is open to candidates in USA. BuildWitt is seeking a Customer Success Rep to help customers succeed with its software and support the company’s mission in the heavy civil industry. The role focuses on customer onboarding, support, renewals and expansions, and helping define high-quality customer service.

Responsibilities

• Ensure our customers are so successful using our software that renewing feels like the easiest decision they’ll make all year
• Build a strong partnership with your Customer Success Manager to hit individual and team metrics. You’ll help monitor and provide important data, manage tickets, resolve support issues, set up meetings and coach customers, and be an expert in our software
• Lead end-to-end implementation of BuildWitt products for new customers, ensuring seamless onboarding and building a strong foundation for long-term success
• Work with the sales team to hit revenue targets each year through customer license expansions and renewals
• Help define how we provide world-class service to our customers
• Deeply understand our customers, their challenges, and how we help solve them

Skills

• You're humble, hungry, and smart
• Obsessed with helping others succeed
• Equal parts grit and curious
• You love using technology and metrics to solve real-world problems
• Experience providing world-class service to customers
• Experience with MS or Google suite

Benefits

• Remote work

Company Overview