Note: The job is a remote job and is open to candidates in USA. Gcore is hiring a Customer Support Specialist to provide first-line support to customers and internal users. The role includes answering product questions, diagnosing technical issues, gathering incident information, and escalating issues when needed.

Responsibilities

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English
• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more
• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed

Skills

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks
• Experience with Cloud, CDN or Hosting
• Experience with Linux and API

Benefits

• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family (may vary depending on your country)
• 5 additional vacation days (may vary depending on your country)
• Additional fully paid sick leave days (may vary depending on your country)
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options (may vary depending on your country)
• Team sports activities (may vary depending on your country)

Company Overview