Note: The job is a remote job and is open to candidates in USA. ScolerTec Inc is seeking Data Incident & Problem Management Analysts to support enterprise data and cloud-platform operations. The role manages incident triage, escalation, root-cause analysis, recurring problem resolution, operational reporting, runbook improvements, and coordination across technical and business teams.

Responsibilities

• Manage and support incidents affecting data platforms, pipelines, applications, integrations, and related cloud services
• Perform incident triage, escalation, coordination, and status communication through resolution
• Lead or support root-cause analysis for major or recurring incidents
• Identify recurring problems and drive permanent corrective actions
• Maintain known-error records, runbooks, operational procedures, and incident documentation
• Track incident and problem-management metrics such as MTTR, recurrence rates, SLA performance, and resolution trends
• Analyze logs, system behavior, data issues, and operational patterns to identify root causes
• Work with engineering, cloud, database, security, QA, and business teams during incident resolution
• Support problem reviews and post-incident reviews with clear corrective and preventive actions
• Assist with operational readiness, continuity, disaster recovery, and failover activities
• Support vulnerability, compliance, and security-related issue tracking where incidents overlap with regulated data environments
• Maintain audit-ready documentation and operational evidence
• Support Agile delivery teams using Jira, Confluence, or similar tools

Skills

• 5+ years of experience in incident management, problem management, IT operations, data operations, or enterprise technical support
• Strong understanding of incident lifecycle, escalation, root-cause analysis, and problem-management practices
• Experience supporting enterprise data, cloud, application, or analytics environments
• Experience with AWS or comparable cloud platforms
• Experience analyzing production issues using logs, monitoring, alerts, and operational data
• Experience with ITIL practices, Jira, incident tracking, and operational documentation
• Strong analytical and troubleshooting skills
• Ability to coordinate technical teams during high-priority incidents
• Experience developing runbooks, RCA documentation, corrective actions, and operational metrics
• Familiarity with SQL, data pipelines, data quality, or cloud-data platforms
• Experience with Databricks or similar modern data platforms
• Federal, public-sector, regulated-industry, security, or compliance experience
• ITIL Foundation
• AWS certification
• Security+
• SAFe or Agile certification

Benefits

• Fully remote

Company Overview

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