Note: The job is a remote job and is open to candidates in USA. Mirantis is hiring a Deal Desk / Sales Operations Analyst to manage order processing and support end-to-end sales processes and tools. The role partners with Sales, Finance, Legal, Marketing, and Product on deal approvals, order bookings, contracts, reporting, audits, and process improvements.

Responsibilities

• Process and validate orders for subscription, services and training products, ensuring accurate and “clean” bookings across Salesforce, DealHub and Ironclad, and resolving any processing issues with Sales and customers
• Facilitate and coordinate opportunity/deal approvals to ensure accurate pricing, discounting and product configuration
• Support high-value and strategic opportunities, ensuring deal information, stages and forecasts are accurate and up to date
• Support quarter-end activities and deal reviews, proactively identifying blockers and helping drive opportunities through the approval and booking process
• Ensure opportunities are documented accurately and in a timely manner in Salesforce by the Sales team
• Maintain Deal Desk documentation, contractual templates, approval processes and workflows
• Process contract signatures and maintain accurate records of executed customer agreements
• Work closely with Direct Sales, Partner, Finance and Legal teams to support direct and channel transactions
• Support invoicing reconciliation with Finance as required
• Maintain and develop Salesforce reports and dashboards to support pipeline, forecasting and operational visibility
• Assist with annual audits, including providing supporting documentation and walking auditors through Deal Desk processes and controls
• Lead and support process improvement and automation initiatives across Deal Desk and Sales Operations
• Provide training and enablement to the Sales team as new processes and procedures are implemented

Skills

• 2+ years of sales operations order processing experience
• Strong analytical skills and effective decision-making ability
• Proficient with Excel, Word, and Gsuite
• Strong oral and written communications and presentations skills
• Ability to organize and prioritize, maintain attention to detail, and work under critical time-frames
• Able to support traditional software company end of quarter peak timelines
• Salesforce or CRM system administrator experience a plus

Benefits

• Professional development and training
• Attend conferences and working groups
• Company outings, happy hours, hackathons, and tech talks

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