Bachelor's degree; 5+ years management experience in customer support or technical support; demonstrated experience leading managers and multi-level support organizations; strong leadership, communication, and problem-solving skills; valid passport and legal eligibility for international travel.

Key Responsibilities

• leading support team
• driving operational excellence
• improving customer experience

Skills & Tools

AI tools, copilots, chat based AI assistants, automation tools

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Canada or United States or Alabama or Alaska or Arizona or Arkansas or California or Colorado or Connecticut or Delaware or Florida or Georgia or Idaho or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Montana or Nebraska or Nevada or New Hampshire or New Jersey or New Mexico or New York or North Carolina or North Dakota or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Vermont or Virginia or Washington or West Virginia or Wisconsin or Wyoming or Alberta or British Columbia or Manitoba or New Brunswick or Newfoundland and Labrador or Nova Scotia or Ontario or Prince Edward Island or Quebec or Saskatchewan or Washington or Burnaby
• Salary: USD 90,000 – 120,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About Harris Computer

A leading provider of mission critical software solutions for the public sector, healthcare, utilities, and private sector. — Industry: Information Technology