Note: The job is a remote job and is open to candidates in USA. CommerceIQ is hiring a Director, Revenue Operations to build and align the strategy, operations, systems, and data supporting its go-to-market teams. The role leads revenue planning, forecasting, reporting, process optimization, compensation, and cross-functional initiatives while building a Revenue Operations team and advancing AI and automation in the GTM motion.

Responsibilities

• Lead sales and revenue forecasting, planning, and budgeting processes used within the sales, marketing and customer success organizations
• Build strategies, programs, and processes that align GTM efforts across every function
• Track short-term and long-term KPIs key to the success of the overall business
• Build and lead a small Revenue Operations team, and grow it as the business scales
• Develop reporting and analysis on revenue forecasting, pipeline, GTM KPIs, and individual sales performance
• Evaluate where AI and automation can improve forecasting, pipeline scoring, and GTM workflows. Lead adoption of these workflows
• Spot opportunities to improve GTM process, and build or implement the programs and tools to fix them
• Partner with Sales and Marketing leadership to inspect process quality, including handoffs across the funnel, and find opportunities for tighter collaboration
• Design sales and Customer Success compensation plans and territory models that align with our KPIs
• Own our GTM technology stack: evaluate, implement, and retire tools as needed to keep Revenue Operations sharp
• Lead cross-functional GTM initiatives that scale the business
• Help Sales and Marketing shape customer outreach methods, handoff processes, and related initiatives
• Monitor customer retention, forecast churn, and build mitigation strategies alongside Customer Success
• Drive QBRs, Annual Operating Plans, and budget setting
• Work directly with senior leaders to improve organizational effectiveness

Skills

• Experience building revenue and sales operations functions from an early stage
• Strong financial and analytical skills, and the ability to run advanced analysis without waiting on someone else to build the model
• Comfort evaluating and adopting AI-powered tools in service of GTM efficiency
• 8–12+ years of total professional experience, including 6+ years in Enterprise Revenue and/or Sales Operations at high-growth B2B SaaS companies in the $40–100M ARR range
• Experience building and leading a small team, with a track record of growing people alongside the function
• A demonstrated track record of taking on more scope, level, and responsibility over time
• Solid command of GTM systems (Salesforce, HubSpot, and the broader martech/sales stack) and the best practices behind them
• Ability to manage complex, ambiguous processes and drive change through them
• Data-driven, proactive, detail-oriented, and genuinely curious about root causes
• Customer-first instincts and a good ear for what GTM teams actually need
• A strategic thinker who also ships — comfortable under tight timelines and competing priorities
• Foundational fluency in sales processes and tools
• Bachelor's Degree required
• Master's Degree preferred

Benefits

• You may also be eligible for long-term incentives, in the form of company stock options
• Potential discretionary bonuses
• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10+ paid company holidays in each calendar year
• Unlimited PTO

Company Overview