Note: The job is a remote job and is open to candidates in USA. TTEC Digital provides engagement and growth solutions focused on exceptional customer experiences. The company is seeking a Director, Splunk Practice Leader to launch and scale a Splunk consulting capability, lead Splunk integrations across CCaaS platforms, develop market opportunities, and establish a professional services practice. The role encompasses solution architecture, business development, delivery quality, partner management, financial performance, and team growth.

Responsibilities

• Partner with sales, alliances, and executive leadership to define and execute the Splunk go-to-market strategy
• Develop relationships with Splunk and Cisco leaders, field sellers, solution teams, and partner managers to create joint account and co-sell opportunities
• Lead technical opportunity qualification, discovery workshops, executive presentations, demonstrations, architecture sessions, and pursuit strategy
• Translate customer business needs into differentiated Splunk solutions and clearly communicate value to executive and technical audiences
• Support proposals, RFP responses, estimates, architecture diagrams, pricing inputs, and Statements of Work
• Build qualified pipeline, help secure the first reference customers, and expand successful engagements into broader relationships
• Serve as TTEC Digital’s senior Splunk technical authority and trusted advisor for strategic pursuits and engagements
• Design secure, scalable, supportable solutions across Splunk Cloud, Splunk Enterprise, Enterprise Security, ITSI, Observability, and related capabilities
• Architect and lead Splunk integrations across a wide variety of CCaaS solutions, defining integration patterns, data ingestion strategies, telemetry models, security requirements, and scalable reference architectures
• Develop assessments, target architectures, implementation approaches, migration strategies, roadmaps, and operating models
• Own the technical quality of solution scope, assumptions, deliverables, dependencies, exclusions, estimates, and sales-to-delivery handoffs
• Maintain knowledge of Splunk and Cisco roadmaps, partner programs, competitive solutions, and emerging customer requirements
• Build the Splunk Professional Services Practice from the foundation, including its business plan, operating model, Professional Services service portfolio, staffing strategy, and growth roadmap
• Define market-ready services that may include assessments, health checks, Splunk Cloud migrations, deployments, optimization, advisory, managed services, security operations, IT operations, observability, automation, and data analytics
• Develop CCaaS-focused Splunk services and accelerators that support cross-platform monitoring, analytics, security, troubleshooting, operational intelligence, and customer experience use cases
• Create repeatable delivery methodologies, implementation frameworks, governance, quality controls, estimating models, Statements of Work, reference architectures, runbooks, and accelerators
• Establish how the practice qualifies, scopes, estimates, contracts, staffs, governs, delivers, supports, and expands customer engagements
• Develop practice plans covering bookings, revenue, backlog, utilization, margin, capacity, skills, investment needs, and growth priorities
• Collaborate across Cisco, AI, Cloud, Contact Center, Infrastructure, Security, Data, Managed Services, Sales Operations, and Project Management teams
• Lead or provide architectural oversight for early engagements, then transition to portfolio and practice oversight as the team scales
• Establish delivery standards for architecture, implementation, documentation, testing, knowledge transfer, operational readiness, and acceptance
• Act as the senior escalation point for technical risk, scope issues, architecture decisions, and strategic customer concerns
• Ensure effective transitions among sales, architecture, delivery, project management, support, and managed services
• Convert lessons learned and customer feedback into improved methods, estimates, reusable assets, and training
• Serve as executive sponsor for strategic Splunk customers and support the development of approved references and success stories
• Define the roles, capabilities, and staffing model needed to grow a high-performing Splunk consulting team
• Recruit, onboard, coach, and develop architects, consultants, engineers, and project leaders as demand grows
• Establish career paths, competency expectations, certification plans, mentoring, and continuing education
• Build a culture centered on technical excellence, consulting discipline, accountability, collaboration, innovation, and client success
• Own the professional services relationship with Splunk while coordinating closely with Cisco leadership and alliance teams
• Maintain alignment with partner program requirements, competencies, certifications, incentives, and technology direction
• Develop joint account strategies, field enablement, customer workshops, integrated offerings, and co-selling motions
• Communicate alliance opportunities, investments, requirements, risks, and results to internal leadership

Skills

• Significant hands-on experience with Splunk Cloud and Splunk Enterprise across architecture, design, implementation, integration, migration, optimization, and operations
• Expertise in one or more Splunk-aligned domains such as SIEM, security operations, observability, IT operations, service intelligence, automation, compliance, or enterprise data analytics
• Proven client-facing consulting experience in professional services, systems integration, technology consulting, or a vendor partner environment
• Architect-level experience with a Contact Center as a Service (CCaaS) platform is required
• Experience leading technical discovery, solution architecture, estimation, proposals, Statements of Work, presentations, and complex customer discussions
• Demonstrated ability to build, launch, lead, or materially grow a consulting practice, service line, technical capability, or portfolio of offerings
• Experience developing go-to-market strategies, service offerings, delivery methodologies, reusable assets, and business plans
• Understanding of professional services economics, including bookings, revenue, backlog, utilization, margin, staffing, demand management, and delivery risk
• Strong executive presence, written communication, commercial judgment, and the ability to translate technology into business outcomes
• Ability to operate independently in a build-it-yourself environment while collaborating effectively across sales, alliances, and delivery teams
• Bachelor's degree in technology-related discipline or equivalent relevant experience
• Experience with Cisco contact center solutions
• Current or previous advanced Splunk certification, such as Splunk Architect or Splunk Administrator
• Experience with Splunk Enterprise Security, Splunk IT Service Intelligence, or Splunk Observability
• Experience hiring, developing, mentoring, and leading technical consulting teams
• Experience with managed services, recurring services, or ongoing advisory models
• Familiarity with Cisco technologies, partner programs, sales motions, or professional services
• Experience integrating Splunk with multiple CCaaS, customer experience, CRM, cloud, networking, security, infrastructure, and enterprise data platforms

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off.

Company Overview

• TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://ttecdigital.com.

Company H1B Sponsorship

• TTEC Digital has a track record of offering H1B sponsorships, with 7 in 2026, 26 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.