Note: The job is a remote job and is open to candidates in USA. The Colorado Department of Revenue promotes voluntary tax compliance and provides electronic services for income, sales, and excise tax filing. The E-File Analyst implements electronic tax filing strategies, translates statutory and form changes into electronic returns, improves Revenue Online and chatbot experiences, coordinates with third-party organizations and vendors, and resolves e-filing and system issues.

Responsibilities

• Analyze statutory and form changes then translate these changes into electronic return formats
• Evaluate and improve existing processes, documentation, return schema, and business rules
• Analyze and improve the customer experience and increase utilization of the online system
• Add functionality to and improve responsiveness of Revenue Online
• Interface with outside organizations and work groups to enhance data standards and understand e-file issues
• Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements
• Assist in the third-party software vendor testing and approval process
• Research return filings to determine if any submission errors exist that cause a delay in processing
• Review data in Revenue Online and GenTax to determine where transactional issues occur
• Communicate with the accounting sections to identify online filing issues that could be prevented by updates to the online filing systems
• Review user feedback and surveys and propose solutions for issues that taxpayers identify as barriers for online efile
• Monitor system performance to ensure Gentax processes e-filed returns in a timely manner
• Manage and respond to inquiries received through departmental email
• Collaborate with the supervisor to identify system issues and prepare system support tickets
• Perform User Acceptance Testing, recommend correction and resolve assigned system support tickets

Skills

• This posting is only open to residents of the State of Colorado at the time of submitting your application
• Six (6) years of relevant experience in taxation and/or accounting, designing and writing electronic reports, gathering business requirements, analyzing, testing, and validating business information systems or in an occupation related to the work assigned to this position
• A combination of related education in Taxation, Accounting, Finance, Business, Economics, Information Systems, Computer Science, and relevant experience in an occupation related to the work assigned equal to six (6) years
• Previous experience with tax knowledge and tax processing software
• Proficient with Microsoft Office and Google Workspace
• Experience with XML schemas and other tax return reporting standards
• Analyzing tax laws and translating them into electronic tax forms
• Experience in analyzing, testing, and validating business systems
• Excellent customer service skills
• Ability to manage multiple projects and deadlines
• Ability to collaborate with subject matter experts
• Self-starter, including the ability to learn new processes, concepts and develop expertise
• Self-motivated, self-directed, reliable, and accountable

Benefits

• For permanent employees: PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• For permanent employees: Medical, Dental, and Vision insurance coverage
• For permanent employees: Automatic Short-Term and Optional Long-Term Disability Coverage
• For permanent employees: Life and AD&D Insurance
• For permanent employees: Flexible Spending Accounts (FSAs)
• For permanent employees: Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• For permanent employees: 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• For permanent employees: Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
• This position is primarily remote with occasional in person meetings at the Howard office

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