Note: The job is a remote job and is open to candidates in USA. Rad AI is a healthcare artificial intelligence company transforming radiology through AI-driven solutions. The Enterprise Customer Success Manager will manage customer relationships throughout the post-implementation lifecycle, drive adoption, value realization, retention, renewals, and expansion, and represent customer needs to internal teams.

Responsibilities

• Serve as a trusted advisor to Rad AI’s customers through the entire post-implementation lifecycle including product adoption, value realization and renewal
• Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback
• Hold Strategic Business Review meetings to secure renewals and generate growth opportunities
• Become the trusted partner for the customer on use cases and product functionality. Represent the voice of the customer to our Product and Machine Learning teams
• Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists
• Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice
• Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement
• Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value
• Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

Skills

• Bachelor's degree or above
• 3+ years of relevant customer success experience within a healthcare environment
• Excellent people/relationship management, coaching, and communication skills with the ability to influence others
• Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
• Ability to work in the Western time zone
• Experience in a high-growth startup environment
• Demonstrated record of identifying expansion and cross-sell opportunities
• Knowledge of the healthcare industry and AI technology
• Prior professional consulting or healthcare software implementation experience
• Previous experience as a radiology technologist is highly preferred

Benefits

• Offers Equity
• $15K – $20K Commission
• Comprehensive Medical, Dental, Vision & Life insurance
• HSA (with employer match), FSA, & DCFSA
• 401(k)
• 11 Paid Company Holidays
• Flexible PTO policy
• Annual company-wide offsite
• Periodic team offsites
• Annual equipment stipend
• This role will be based in our San Francisco office and we expect employees to work onsite four days per week. The remaining time may be worked remotely or onsite, depending on team and business needs.

Company Overview