Job Overview Position: Travel Consultant. Salary: $22 per hour. Company: American Express. Location: Wyoming, USA. Education: Bachelor’s degree. Remote work (hybrid) available; requires 25Mbps Internet and a quiet workspace. Job Responsibilities Provide top‑class customer support to AmEx card participants with unforgettable travel experiences. Ask personalized questions to understand patron needs and deliver proactive, outstanding service via multichannel support. Develop travel expertise to assist travelers with itineraries, cancellations, re‑bookings, and exchanges. Troubleshoot travel‑related issues and guide customers on using the American Express travel website. Research, plan, and execute customized travel itineraries, including booking domestic and worldwide flights, car and resort travel. Assist card members in accessing unique benefits and maximizing loyalty rewards. Communicate current product offerings, fees, and relevant information to card members. De‑stress card members during unexpected travel situations and maintain focus on customer experience. Maintain a “Club First” mindset and promote loyalty.

Qualifications

Proven ability to provide high‑quality customer support, preferably in a call‑center environment. Experience in hospitality, concierge, lifestyle services, high‑cease customer service, or sales roles. Travel reservation experience is a plus. Passion for building customer loyalty through attentive listening, rapport, and excellent support. Strong written and verbal communication skills in English. Consultative skills and ability to offer confident guidance. Geographic knowledge and cultural awareness. Ability to recover from stress in a fast‑moving environment. Problem‑solving skills with creative solutions for immediate resolution. Attention to detail and accuracy. Computer skills — proficiency with multiple tools and systems. Time management and multi‑tasking. Integrity and ability to handle customer data with sensitivity. Team‑player attitude working with colleagues at all levels. Metrics‑driven mindset with a healthy drive to exceed targets. Availability to work shifts, nights, and weekends. Bachelor’s degree (or equivalent).

Benefits

Competitive base pay. Performance‑based bonus. Health, dental, vision, and life insurance. HMO coverage from day one for employee and eligible dependents. Retirement fund. Professional growth through training and career advancement. Paid maternity/paternity leave. On‑site facilities: gym, yoga/dance studio, game room, library, lounge. Remote Work Requirements Hybrid work arrangement (onsite and work from home) is required. Home office must have a reliable 25Mbps Internet connection and a quiet, non‑public workspace. #J-18808-Ljbffr