Note: The job is a remote job and is open to candidates in USA. Ellit Groups is supporting its client’s enterprise-wide Epic implementation as the implementation support vendor. The Epic Certified Patient Access Analyst will configure, test, and implement patient access workflows, supporting work from planning and build through go-live and stabilization.

Responsibilities

• Configure and test scheduling templates, visit types, appointment rules, and scheduling workflows
• Support integrated registration, check-in, patient portal, and virtual visit workflows using related Epic applications as assigned
• Support patient access integrated testing, end-user validation, go-live readiness, and stabilization activities
• Work closely with the Team Lead or Application Manager on researching, planning, building, testing, and implementing approved project work
• Analyze operational requirements and system capabilities to propose effective solutions and apply workflow practices to system configuration
• Perform unit, system, and integration testing per project standards and document outcomes
• Identify, escalate, and help resolve risks and issues; refer complex issues to the appropriate level of support
• Participate in change control processes and follow defined standards and best practices
• Support go-live readiness, go-live, and post-go-live stabilization activities
• Maintain open, professional communication with end users, client stakeholders, and colleagues, using key change management principles
• Meet application deliverables and project timelines; produce weekly status reporting and time tracking as requested

Skills

• Current Epic certification in Cadence
• Prior experience working with Epic in the assigned application, including implementation, build, optimization, or support
• Strong understanding of healthcare scheduling, registration, and patient access workflows
• Excellent communication and follow-up skills, with a combination of technical, analytical, and customer service capabilities
• Ability to work independently, exercise sound judgment, and manage multiple priorities
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Prior Epic implementation or go-live experience
• Experience with one or more related Epic applications or capabilities, such as Prelude, Welcome, MyChart, or virtual visits
• Experience configuring scheduling templates, visit types, appointment rules, and patient access workflows
• Bachelor's degree in Healthcare Administration, Information Management, Computer Science, or a related field, or an equivalent combination of education and experience
• Experience in a multi-entity healthcare environment
• Experience supporting complex healthcare organizations and varied patient populations
• Familiarity with applicable healthcare privacy and patient data-handling requirements

Benefits

• Opportunities for professional growth and development.
• A supportive, collaborative, and innovative work environment.
• Medical, Vision, Dental, Short-Term and Long-Term Disability, and AD&D Insurance
• Medical and Dependent Care FSA
• 401k Retirement Plan
• 6 Paid Holidays and Flexible Paid Time Off
• Remote, with periodic travel to client sites

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