Note: The job is a remote job and is open to candidates in USA. Stäubli is hiring an FCS Data Centers Key Account Manager to manage strategic customer relationships, grow revenue, and support customer retention. The role develops account strategies, identifies business opportunities, coordinates with internal teams, and provides customer-facing technical presentations and support.

Responsibilities

• The Data Center Key Account Manager will be the primary point of contact with Staubli’s Data Center key accounts
• Develop and maintain strong relationships with current or new customers, channel partners, and co-suppliers on regular basis, ensuring a deep understanding of their needs
• Educate and persuade potential customers on the value and advantages of Stäubli products and services
• Gain market insights to identify product development opportunities, share competition intelligence, to ultimately generate new Business Development opportunities for Stäubli Data Center product portfolio
• Prepare and deliver technical presentations, demos, and workshops to customers and prospective clients, creating value
• Participate in weekly North American & Global meetings and calls, to align on strategy and activities with management and the Data Centre team
• Define and share forecasts and periodic market & customer trend analysis
• Actively and timely communicate and create reports to both local and global Data Center Segment Team members – utilizing Stäubli CRM
• Actively attend various marketing events, trade shows, and industry functions to network and promote the company offering
• Generate and follow up on leads in timely manner
• To gain and provide needed technical specification information to Technical/Applications Team to generate new projects
• To efficiently handle any customer’s claim in a shortest timeframe and keep highest standard of customer satisfaction
• Adheres to all safety, quality and environmental standards

Skills

• Bachelor's degree is required
• 3 years of sales experience in a technical field is required
• Proven experience in key account management with the ability to foster long-term client relationships
• Bachelors degree in Engineering with a specialization in Mechanical or Thermal Engineering is highly preferred
• 5+ years of key account manager in technical field, with a focus on thermal management solutions in the datacenter of high-performance computer industry is preferred

Benefits

• Fully remote, with travel to the Duncan, SC office for initial onboarding and training.

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