Note: The job is a remote job and is open to candidates in USA. Baptist Health is hiring a Financial Clearance Associate to support patient access and revenue cycle operations. The role verifies patient demographic and insurance information, schedules appointments and procedures, coordinates patient flow, and responds to patient questions in a call center environment.

Responsibilities

• The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments)
• Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable
• This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.)
• Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
• Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members

Skills

• High School,Cert,GED,Trn,Exper
• Complete and successfully pass the Patient Access training course
• Ability to work in a high volume, fast-paced work environment
• Ability to perform basic mathematical calculations
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
• Experience with computer applications (e
• G
• , Microsoft Office, knowledge of EMR applications, etc
• ) and accurate typing skills
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
• Bilingual English, Spanish/Creole
• Less than 1 year
• Basic knowledge of medical and insurance terminology

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources
• A wellness program that can help employees eliminate their medical plan deductible
• Tuition reimbursement to support continued learning and advancement
• Remote work

Company Overview

Company H1B Sponsorship