Note: The job is a remote job and is open to candidates in USA. Talkdesk is hiring a Forward Deployed AI Engineer to turn its Agentic AI platform into production-grade solutions for strategic enterprise customers. The role leads deployment architecture and technical execution, builds AI agents, advises customers, and shares deployment insights with Product and Engineering teams.

Responsibilities

• Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale
• Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality
• Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects
• Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction
• Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery

Skills

• Minimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions
• Project implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including experience in client-side project lead experience
• Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks
• Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code
• Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments
• Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes
• Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams
• Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases
• Experience with health Care Systems such as Epic or Aetna or Retail Services system is a plus
• Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry

Benefits

• Based on level and role, the employee may be eligible for long-term incentives in the form of equity and short-term incentives of either bonus or commission.
• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan.
• Uncapped paid time off for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• 14 paid holidays each year.
• Exempt employees have uncapped paid time off; non-exempt sick leave follows accrual standards. Both are subject to manager approval and consistent with business needs.
• Remote work in the United States.

Company Overview

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