Note: The job is a remote job and is open to candidates in USA. Talkdesk is hiring a Senior Forward Deployed AI Engineer to translate its Agentic AI platform into production-grade solutions for strategic enterprise customers. The role leads deployment architecture and technical execution, builds and deploys AI agents, consults with customers, guides junior engineers, and channels deployment learnings into product improvements.

Responsibilities

• Technical Project Leadership & Architecture: Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale
• Hands-On Engineering & Delivery: Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality
• Technical Consultation & Alignment: Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects
• Influence Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction
• Technical Guidance: Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery

Skills

• Minimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions
• Project implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including experience in client-side project lead experience
• Strong Experience in Agentic AI System Architecture: Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks
• Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code
• Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments
• Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes
• Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams
• Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases
• Experience with health Care Systems such as Epic or Aetna or Retail Services system is a plus
• Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry

Benefits

• Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan
• Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Talkdesk offers 14 paid holidays each year.
• Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Company Overview

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