Note: The job is a remote job and is open to candidates in USA. Lorikeet builds AI software that handles complex customer support interactions. The Forward Deployed Product Manager leads customer deployments, owns growth-account outcomes, builds and deploys product improvements, and identifies expansion opportunities.

Responsibilities

• Lead deployments for your customers, aligning their team and our engineers on priorities and what success looks like
• Own a portfolio of growth accounts after launch, including Concierge performance, usage of the product, retention and account growth
• Investigate where Concierge can improve, build and deploy fixes into production, setting the deployment’s direction with your FDE
• Teach each customer's team to build, test and improve Concierge on their own, so they get more from it every month
• Find the next use case in each account and build the case for expansion
• Bring Product the problems that matter most, backed by evidence from your customers, and follow them until they ship

Skills

• Have 2+ years of owning customer outcomes, whether in account management, customer success, consulting, implementation, product or operations. Your title matters less than whether you were accountable for the result
• Have earned the trust of senior customer leaders and grown those accounts over time
• Have worked at a startup or scale-up and enjoy building the process while you're running it
• Have built things with AI yourself, and can talk honestly about what worked and what didn't
• Can dig into API docs, conversation logs and usage data to figure out what's going wrong, without waiting for someone else to find the answer
• Have helped customers or colleagues get real value from a complex product, not just learn where the buttons are
• Have worked in fintech, healthcare or another regulated industry
• Have shaped a product roadmap with evidence from customers
• Have deployed an AI product and tied it to a measurable business outcome

Benefits

• We work efficiently, keep hours flexible.
• Promotions happen when you're ready — leadership meets every six weeks specifically to identify and recognize strong performers, so you're never waiting for an arbitrary review window to move up.
• Every person at Lorikeet uses AI in their day-to-day work, with unrestricted access and no usage limits.
• Twice a year, the whole company flies to Hawaii.
• A paid ~two-day work trial.

Company Overview