Note: The job is a remote job and is open to candidates in USA. SpinQuest is hiring a Fraud and Payments Analyst to protect its social gaming platform and players. The role investigates fraud and transaction patterns, manages payment disputes, and strengthens risk-prevention measures.

Responsibilities

• Monitor, investigate, and mitigate player fraud, account takeovers, suspicious account activity, and potentially fraudulent transactions
• Evaluate account activity and transaction patterns to make informed risk decisions regarding player accounts and pending transactions
• Monitor, review, and file bank disputes related to user transactions
• Analyze player accounts and transaction activity to identify potential money laundering and other financial crime risks
• Provide timely, professional, and empathetic responses to users affected by fraudulent activity
• Identify emerging fraud trends and implement preventative measures to strengthen account security and reduce financial risk
• Follow SpinQuest’s service standards, policies, and procedures to maintain a consistent, high quality player experience
• Identify opportunities to improve fraud detection processes, risk management workflows, and the tools used to protect our platform

Skills

• 3+ years of experience in fraud analysis, payments analytics, or a related field
• Strong analytical and decision making skills, with the ability to identify patterns, anomalies, and potential risks in player activity and transaction data
• Experience investigating fraudulent transactions, account takeovers, payment disputes, or suspicious financial activity
• Excellent problem solving skills and the ability to remain calm, objective, and professional when handling difficult or time sensitive situations
• Strong attention to detail, organizational skills, and the ability to consistently follow established processes and procedures
• Ability to collaborate effectively with a team while adapting to changing priorities and new responsibilities
• Comfort learning new tools, systems, and workflows in a fast paced startup environment
• Curiosity about fraud prevention tools and systems, with an interest in identifying opportunities to improve their functionality and effectiveness
• Preferably within social gaming, sweepstakes gaming, iGaming, or another regulated environment
• Experience working with fraud detection tools, payment processors, chargeback management systems, or risk monitoring platforms
• Experience with account takeover prevention, identity verification, or transaction monitoring
• Familiarity with anti money laundering (AML) practices and financial crime prevention
• Experience working in social casino, sweepstakes gaming, iGaming, or other high volume consumer transaction environments
• Experience developing or improving fraud prevention workflows, risk policies, or account security measures

Benefits

• Remote work in the United States

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