Note: The job is a remote job and is open to candidates in USA. PRI Global is seeking a Global Returns Analyst to support retail channel operations in the AR/VR industry. The role focuses on RMA processing, returns analysis, service center collaboration, dispute resolution, data validation, and improving workflows through automation and AI tools.

Responsibilities

• Processing RMAs and analyzing driving factors for returns
• Partnering with service centers to resolve return-related issues
• Resolving discrepancies via Jira cases with service centers
• Validating returns and ensuring data accuracy
• Filing disputes for all retail customers through their portals and processes
• Identifying opportunities for process automation and efficiency improvements
• Leveraging AI tools to streamline returns workflows and reporting

Skills

• 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus)
• Experience using ERP systems, ideally Oracle
• Background in consumer electronics retail operations
• Strong analytical skills with ability to identify root causes of returns
• Experience with process automation and workflow optimization
• Familiarity with AI-powered productivity tools
• Proficiency in Jira or similar case management systems
• Retail compliance and dispute resolution

Benefits

• Remote work arrangement

Company Overview

Company H1B Sponsorship