Position Global Sales Coordinator Direct Report Vice President, Global Accounts Schedule Monday-Friday, Hours TBD Travel Requirements 2-3 trips annually Limited travel is required, including travel to support the organization’s annual meeting. Must be able to lift, carry, or move up to 25 pounds while on-site at the annual meeting. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. ConferenceDirect is one of the world’s leading event management and hospitality services firms. We help clients save time and money by securing the best hotel accommodations, meeting space, conference venues, and hospitality services available at the most favorable terms possible. The Global Sales Coordinator serves as a key operational and meeting requestor support resource for a large global strategic meeting management program (SMMP), helping drive service excellence, process efficiency, and successful program execution. This role partners closely with Global Account leaders, hotels, suppliers, meeting requestors, and internal ConferenceDirect teams to support sourcing, contracting, financial reconciliation, reporting, and customer engagement initiatives. Global Account & Meeting Requestor Support Provide administrative and operational support to a remote-based Global Account team. Serve as a primary liaison between field teams, meeting requestors, suppliers, and ConferenceDirect corporate support functions. Respond promptly to inquiries from meeting requestors, hotels, and suppliers while maintaining exceptional customer service standards. Contract Administration Manage and maintain ConferenceDirect office systems and operational workflows. Review, track, and process customer contracts in accordance with customer policies and meeting requestor requirements. Maintain accurate booking records, contract documentation, and meeting requestor account information. Assist with contract collection, storage, and compliance management. Hotel & Supplier Relationship Management Partner with hotel contacts and suppliers to obtain event history, room block performance data, master billing information, and executed agreements. Support supplier engagement efforts to strengthen ConferenceDirect's industry partnerships. Facilitate communication between meeting requestors, hotels, and account teams to resolve operational issues and enhance service delivery. Financial & Operational Coordination Support venue billing processes in partnership with the Accounting team. Assist with invoice auditing, billing reconciliation, and financial reporting activities. Oversee customer loyalty points programs Monitor project timelines and proactively follow up on outstanding deliverables. Support monthly account reporting and operational performance tracking. Technology & Process Excellence Manage and support the Simple Meeting Solution platform, including user support, hotel engagement, and process optimization initiatives. Maintain accurate CRM and meeting requestor database records. Utilize technology and data to support visibility, reporting, and informed decision-making. Program Support & Customer Experience Coordinate customer satisfaction survey programs and reporting analytics. Assist with special projects, strategic initiatives, and departmental priorities as assigned. Ability to manage multiple priorities in a fast-paced, remote work environment. Strong customer service orientation and relationship management capabilities. Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook. Experience with CRM systems, sourcing technology, and meetings management platforms preferred. Bachelor's degree preferred or equivalent professional experience. Hospitality, operational support, meetings management, event planning, sourcing, or related industry experience preferred. Experience supporting corporate meetings, conferences, or strategic meeting management programs is highly desirable. Familiarity with hotel contracting, group bookings, and supplier negotiations is a plus. We provide equal employment opportunities to all applicants and employees consistent with applicable federal, state, and local laws. It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other classification protected by applicable local, state or federal laws. This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to: hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline and termination. Application Assistance / Accommodation Request ConferenceDirect is committed to providing an inclusive and accessible application and interview process for all candidates. Applicants who require a reasonable accommodation due to a disability during the application or interview process may contact Human Resources at humanresources@conferencedirect.com or (916) 297-4139 for assistance.