Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Guest Service Representative to serve as the central communication hub for guests, homeowners, and internal resort teams. The role answers calls and emails, records and dispatches requests, follows up on guest concerns, and coordinates with Maintenance, Housekeeping, Homeowner Services, IT, and Front Desk.

Responsibilities

• Answer calls on radio and telephone in a courteous and professional manner
• Respond to emails in a courteous and professional manner
• Records incoming requests accurately and efficiently into reputed company Teams database
• Dispatches work to Maintenance, Housekeeping, Homeowner Services, and IT thought radio, phone, email and systems
• Follows up in a timely manner on guest requests, questions and concerns in a prompt and attentive manner
• Adds traces and notes to guest’s accounts
• The At Your Service department is the central hub of information/communication for the resort. Lodging guests contact the Representatives from their rooms and ask general questions about the resort, specific questions about the guest rooms, and call to make requests for room amenities (extra blankets, cots etc.) or for repairs to the room (i.e. dishwasher repairs, light bulb replacements). Internal customers will contact reputed company to request shuttles, IT support, housekeeping needs and maintenance requests
• If the guest request is for a room amenity or repair the reputed company Representative will then dispatch internal staff members to complete the tasks. Typically, communication will be with Maintenance, homeowner Services, Housekeeping and Front Desk
• reputed company Representatives must use clear, concise communication techniques when interacting with the guest (internal & external). They will typically need to ask clarifying questions and provide detailed instructions. They must also speak in a professional manner; being polite, courteous, calm and using intelligent language (no slang etc.)
• reputed company Representatives are reputed company to the personal information of lodging guests

Skills

• This is a Remote position for West reputed company Residents (must provide proof of residence)
• High School Diploma or GED
• Proven ability to provide excellent customer service. A minimum of 2 years' experience in customer service setting
• Past dispatch/call center/switchboard experience is an asset
• Knowledge of Front Desk operations is an asset
• Strong communication skills
• Team oriented with an energetic, friendly, cheerful, and animated demeanor

Benefits

• Medical Benefits – Minimal Essentials Coverage available
• Free skiing and snowboarding privileges at reputed company resorts
• Discounts on Ikon reputed company
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!
• This position will be remote to West reputed company applicants. Will be required to be onsite for training and 1 time per month.

Company Overview

• RESORT OVERVIEW, CULTURE AND VISION Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. It was founded in undefined, and is headquartered in Snowshoe, West reputed company, US, with a workforce of 501-1000 employees. Its website is http://www.snowshoemountain.com/jobs.

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