About brighthush – Pioneering Compassionate Care Through Technology

brighthush is a forward‑thinking health‑tech company that blends cutting‑edge AI, data analytics, and user‑centric design to create a seamless experience for patients, providers, and partners across the United States. Our mission is simple yet powerful: to make healthcare more accessible, transparent, and human‑centered. By putting empathy at the core of every interaction and leveraging technology to remove friction, we empower individuals to take control of their health journeys with confidence and clarity.

Why brighthush is a Game‑Changer for Your Career

When you join brighthush, you become part of a movement that values:

• Innovation & Impact: We invest heavily in AI‑driven tools that streamline patient support, reduce wait times, and improve outcomes.
• Diversity & Inclusion: Our workforce mirrors the communities we serve, fostering creativity, belonging, and a culture of mutual respect.
• Personal Growth: Structured learning paths, mentorship, and real‑world projects accelerate your career trajectory.
• Work‑Life Balance: Flexible schedules, remote work options, and a supportive manager who respects your time.

Position Overview

We are looking for a Remote Healthcare Customer Service Representative to serve as the first point of contact for patients, healthcare providers, and partners nationwide. This full‑time role offers flexible scheduling—including weekends, evenings, holidays, and occasional overtime—making it an ideal fit for students, parents, or anyone seeking a dynamic work‑from‑home opportunity.

Key Responsibilities

• Handle inbound calls, emails, and chat inquiries with professionalism and empathy.
• Collect accurate customer information, verify identities, and document interactions in our CRM system.
• Resolve a wide range of customer issues, from billing questions to appointment scheduling, while maintaining a calm, empathetic tone.
• Escalate complex or unresolved matters to the appropriate specialist teams, ensuring timely follow‑up.
• Maintain a distraction‑free workspace that meets our technical requirements (wired internet, 50 Mbps download, 10 Mbps upload).
• Adhere to all compliance and privacy standards, including HIPAA, to protect patient data.
• Participate in ongoing training sessions and performance reviews to continuously improve service quality.
• Collaborate with cross‑functional teams—billing, scheduling, compliance—to deliver a cohesive patient experience.
• Track and report on key performance metrics such as first‑contact resolution, average handle time, and customer satisfaction scores.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Ability to pass a standard drug screen and background check.
• Strong verbal and written communication skills in English.
• Reliable, distraction‑free home office with a wired internet connection meeting the specified bandwidth.
• Basic computer literacy: comfortable navigating multiple applications and a CRM platform.
• High level of professionalism, empathy, and problem‑solving ability.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Preferred Qualifications

• Prior customer service experience, especially in a healthcare or call‑center environment.
• Experience with HIPAA‑compliant systems or knowledge of healthcare regulations.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Familiarity with CRM software such as brighthush, brighthush, or similar platforms.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Skills & Competencies

• Communication: Clear, concise, and compassionate communication with patients and partners.
• Technical Proficiency: Comfortable using computers, VoIP systems, and web‑based applications.
• Problem Solving: Ability to analyze issues, identify root causes, and provide effective solutions.
• Time Management: Efficiently prioritize tasks and meet performance metrics.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Team Collaboration: Work effectively with cross‑functional teams, including billing, scheduling, and compliance.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training modules covering healthcare processes, compliance, and advanced customer engagement.
• Mentorship programs pairing you with experienced team members to accelerate skill acquisition.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Operations Manager.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to cross‑train in related areas like billing, claims processing, or technical support.
• Access to a digital library of resources, webinars, and industry insights to keep you ahead of industry trends.

Work Environment & Culture

brighthush fosters a culture of inclusion, transparency, and continuous improvement. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (brighthush, brighthush, brighthush) that keep communication seamless.
• A supportive manager who values work‑life balance and encourages open dialogue.
• Recognition programs that celebrate achievements and milestones.
• Access to a digital library of resources, webinars, and industry insights.

Compensation & Benefits

While specific salary ranges may vary by region, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses tied to customer satisfaction and call quality metrics.
• Generous paid time off (PTO) and holiday schedule.
• Retirement plan options (401(k) with company match).
• Health, dental, and vision insurance for you and your dependents.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Employee assistance program (EAP) for mental health and well‑being support.
• Professional development stipend for courses, certifications, or conferences.
• Access to wellness programs, including virtual fitness classes and mindfulness sessions.

Eligible Locations

This remote position is open to candidates residing in any of the following U.S. states:

• Alabama, Michigan, Louisiana, Nebraska, Missouri, Wisconsin, South Carolina, Kentucky, Tennessee, Illinois, Virginia, Georgia, Minnesota, Iowa, Mississippi, Washington, Wyoming, North Carolina, Arkansas, Oklahoma, Utah, Rhode Island, Nevada, Arizona, South Dakota, Idaho, Maryland, New Mexico, Kansas.

How to Apply

Ready to bring your passion for customer service to a company that values innovation and care? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Join brighthush – Where Every Call Makes a Difference

At brighthush, we believe that every interaction has the power to transform a patient’s experience. If you’re eager to learn, dedicated to service, and ready to grow in a supportive, technology‑driven environment, we want to hear from you. Apply now and become a vital part of a team that’s committed to making healthcare more accessible, compassionate, and efficient for everyone.