This role is fully remote but will work with a team that sits in Eastern Time. We are looking for a candidate that is located in Eastern or Central time that can support accordingly. Job Responsibilities: Handles escalated ESS/MSS inquiries. Interprets policies and guidelines, and advanced tax and payroll issues. Handles escalated employee relations questions. Communicates and resolves escalated employee inquires delegated by HR Advisors Executes and enhances process work supported by the HR Shared Services organization. Partners with other HR departments to promote team alignment. Works with HR services Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees and managers in accordance with SLAs. Leads team support of new services projects into transition with designated departments. Updates and improves the department database to enable Advisors to take ownership of a higher percentage of inbound inquiries. Actively identifies opportunities for educating team. Supports and processes work, as assigned. Continually evaluates existing work processes and prospective processes work to ensure the most effective use of resources. Makes recommendations for process improvements. Partners with other HR services and HR Business Partners to facilitate knowledge transfer between the service center and HR departments. Provides support to lower-level representatives and new staff as needed. Supports service center staff relative to phone traffic as needed. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. *Other duties and responsibilities as assigned. Success Deliverables: Timely completion of assigned ticket administration activities. Successful support of queue management initiatives. Contribution toward reduction of aging ticket inventory. Positive partnership and collaboration with the D&B team. Completion of all assigned training requirements. Required Skills Strong experience in Workday Excellent communication skills both written and verbal Strong customer service, collaboration and problem solving abilities Ability to manage multiple priorities simultaneously and stay organized Strong time management, adaptability, and the ability to work well on a team Preferred Skills: Bachelor's degree in Human Resources or a related field Internship or 1-3 years of relevant experience Case management platform experience Compliance or risk management exposure

Benefits

Full-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, a 401(k) retirement savings plan with employer match (available after 1 year of employment), commuter benefits, employee discount and referral programs, and life and supplemental income insurance. Paid sick leave is provided in accordance with applicable state and local laws.

Compensation

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience, as well as the benefits package you select. Work Authorization ATR International, Inc. cannot sponsor work visas (H-1B, F-1 STEM OPT with I-983, or similar). Candidates must have valid U.S. work authorization. ATR International, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pay Range: $21.74-23.74/hr