Note: The job is a remote job and is open to candidates in USA. Reveleer delivers a unified healthcare platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating value-based care. The Senior Manager, Implementation - Clinical Intelligence will own customer EMR implementations from contract signature through go-live, coordinating cross-functional teams, managing timelines and risks, guiding EHR integrations, and driving continuous process improvement.

Responsibilities

• Partner with sales and the solution architect throughout the pre-sale process to fully understand each prospect's EMR environment, workflows, and requirements before the contract is signed
• Own the customer implementation, building the project timeline after signature, sequencing dependencies, and establishing a firm go-live date as the engagement progresses
• Secure and lead the kickoff meeting with each customer, setting expectations and establishing the working cadence for the engagement
• Serve as the primary point of contact on implementation status, proactively communicating progress and escalating timeline risk internally to leadership and externally to the customer
• Translate requirements gathered from recently signed customers into clear specifications for the product team, so nothing is lost in the handoff from sales
• Guide EHR integration workflows, including FHIR and custom API implementations, across major EHR systems such as Epic, Cerner, and athenahealth, as well as third party integration platforms
• Partner with engineering and data governance to validate data flows and ensure configurations align with customer workflows
• Manage the Health Information Exchange (HIE) Delegation of Authority (DoA) process with prospects, coordinating the agreements and approvals needed to enable data connectivity ahead of go-live
• Partner with sales and the solution architect to track every prospect in a close-to-signing stage, maintaining visibility into integration type, expected volumes, timing, workflow configurations and required development so the team can plan ahead of signature
• Maintain a shared view of upcoming and in-flight implementations, surfacing capacity constraints and risks to leadership before they affect a timeline
• Monitor and report on implementation performance, customer satisfaction, and team capacity metrics
• Own continuous improvement of implementation processes, documentation, and internal knowledge sharing

Skills

• 7+ years of experience in implementation management
• Ability to build, sequence, and hold together a complex project timeline across multiple workstreams and stakeholders
• Comfortable owning the customer relationship during high-stakes go-lives
• Skilled at translating ambiguous, sales-stage information and technical requirements into a clear, actionable implementation plan
• Fluent in the technical side of EHR integration, including FHIR, HL7, and RESTful APIs
• Energized by managing several concurrent EMR implementations at once
• Proactive communicator who flags risk early and holds people accountable
• Have hands-on experience with user acceptance testing and software QA
• Have worked in a healthcare organization involving clinical data exchange
• Are familiar with HIE data-sharing agreements and the DOA process
• Have managed ten or more concurrent enterprise implementations at once
• Bring experience with project management tools such as Smartsheet, Asana, or Jira
• Have experience utilizing AI powered tools to improve productivity or efficiency in day-to-day work

Benefits

• Remote work (any location)
• Medical, Dental, and Vision benefits
• 401(k) with company match
• Paid Time Off (PTO) plan

Company Overview