Note: The job is a remote job and is open to candidates in USA. TTEC is hiring an Insurance Customer Service Associate to support customers remotely. The role involves answering incoming customer communications and researching issues to provide resolutions.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

Benefits

• Performance bonus opportunities
• Remote work
• Career and professional development support
• An inclusive culture and community-minded organization where giving back is encouraged
• Individualized webcam-enabled engagement and coaching
• 1000s of free courses to support your career growth
• A benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives

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