Note: The job is a remote job and is open to candidates in USA. TTEC is hiring an Insurance Customer Support Associate to support customers with insurance-related inquiries. The role involves responding to incoming communications and researching answers to resolve customer issues while following HIPAA patient privacy guidelines.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience

Benefits

• Performance bonus opportunities
• Support for career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives
• Engaging, instructor-led online training sessions
• Individualized coaching
• Access to thousands of free courses
• Remote work

Company Overview