Note: The job is a remote job and is open to candidates in USA. Paradigm is a specialty care management organization focused on complex injuries and diagnoses. The Business Systems Analyst Lead drives discovery, requirements analysis, solution design, and delivery for business systems, partnering across business and technical teams to improve outcomes, guide priorities, and support implementation and adoption.

Responsibilities

• Lead requirements elicitation and document business, functional and non-functional requirements through formal business analysis practices
• Analyze current systems, workflows, procedures, and operational needs to identify gaps, assess feasibility, and recommend improvements
• Evaluate the impact of corporate initiatives and business objectives on existing applications and processes for ways to deliver maximum value
• Gather and define input, output, reporting, and data requirements to support system enhancements and innovative solutions
• Develop functional, conceptual, and logical design documentation, data models, and business case materials
• Support UAT strategy, scenario development, business participation, defect triage, traceability and business sign-off activities
• Maintain user engagement throughout analysis, development, and implementation, and obtain sign-off from scope through delivery
• Create and maintain system documentation and contribute to implementation, conversion, and change control plans
• Coordinate approved changes through development, testing, and production release processes
• Evaluate automation opportunities and AI-enabled solutions that improve business outcome, user experience and operation efficiency
• Support operations and finance systems through implementation, maintenance, troubleshooting, and ongoing application support
• Partners with developers, operations, DBAs, project managers, business users, vendors, and consultants to resolve issues and deliver solutions
• Assist with complex datasets, reports, data-related production issues, and approved solution testing and deployment
• Evaluate packaged software and serve as a liaison for technical issues between vendors, IT, and business stakeholders as needed
• Research and recommend new or replacement solutions aligned to operational and strategic business needs
• Collaborate with business partners to shape a long-term vision and drive ongoing backlog prioritization toward delivering that vision
• Partner with project managers, development and QA leads to lead digital product team through development life cycle
• Mentor and guide less experienced business analysts through work review, coaching, and knowledge sharing
• Support development of training materials, training plans, and user education for new or enhanced systems
• Ensure affected functional areas are informed and prepared for system changes, implementations, and conversions

Skills

• 10 or more years of work experience in business or systems analysis within the IT development field, with three (3) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position
• Proficient with documenting logical diagrams, flows and any other type of documentation to make consumers assimilate as-is and to-be knowledge
• Familiar with advanced IT concepts, IT policies, service-oriented architecture, and web services
• Knowledgeable designer of Intranet and/or web-based systems
• Good understanding & experience with relational databases & SQL
• Enhanced knowledge of database structure and design
• Strong understanding of the Software Development Life Cycle, change management, and SCRUM/Agile processes
• Proficiency using Microsoft‑based technologies, including Microsoft Office
• Experience working with application lifecycle or test management tools such as Azure DevOps or equivalent tools
• Highly self‑directed with a powerful desire to understand how things work and how they can be improved
• Strong analytical, critical thinking, and possess problem‑solving skills
• Ability to evaluate information, make sound decisions, and resolve issues effectively
• Clear and professional written and verbal communication skills
• Demonstrated ability to collaborate effectively with cross‑functional teams
• Ability to prioritize work, manage multiple assignments, and meet established deadlines
• Effective in a fast‑paced, changing work environment
• Ability to work independently with appropriate supervision
• Consistent attention to detail and accuracy in work performed
• Bachelor's degree is preferred in a health‑related field, business, computer science, or a related area, or an equivalent combination of education, training, and experience

Benefits

• Full-time, remote work
• PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only)
• 401(k) matching contributions
• Employer-paid life and disability insurance
• Flexible spending and commuter accounts
• Employer-matched HSA contributions
• Paid time off and personal holiday programs
• Full and part-time employees receive one paid day per calendar year for volunteer time
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program

Company Overview