Note: The job is a remote job and is open to candidates in USA. TechHuman is hiring a Field IT Systems Administrator to support onboarding and integration of newly added locations. The role provides hands-on and remote technical support, deploys and configures equipment and network systems, and coordinates site rollouts and go-live events.

Responsibilities

• Deliver remote support for desktops, laptops, iPads, network equipment, and medical devices
• Procure, install, and maintain peripheral equipment such as printers and scanners
• Diagnose and resolve hardware, software, network, and system issues, working solo or alongside a team
• Deploy and configure remote monitoring tools on workstations and servers
• Provide open-call support and troubleshooting during site go-live events
• Create user accounts and prepare workstations for new users
• Partner with cross-functional teams to plan and coordinate equipment and network rollouts
• Configure network equipment to meet customer requirements, with a solid understanding of network and data closet components
• Complete L2/L3 testing before leaving each customer site
• Keep customers informed with daily communication, follow up with users to confirm issues are resolved, and escalate urgent situations right away
• Flag recurring problems to management
• Maintain written process documentation, including a daily to-do list, and build out an internal knowledge base of technical documentation, manuals, and IT policies in a centralized documentation platform
• Support project-based work and submit weekly and monthly project status reports to infrastructure leadership
• Travel extensively, with a nonstandard workweek and occasional overtime (kept to a minimum), including some nights and weekends during peak activity

Skills

• 5+ years of related IT experience
• Experience with high availability and distributed systems, Windows administration, troubleshooting, and support
• Strong debugging skills across a variety of integrated platforms
• Working knowledge of networking, including Active Directory, DNS, DHCP, firewalls, load balancers, and IP routing
• Proficiency with Windows 8 and newer, macOS, Microsoft Office, and Google Workspace
• Hands-on hardware experience with Macs, PCs, printers, scanners, and VoIP phones
• Understanding of client connectivity, including Ethernet, TCP/IP, and VPN
• Excellent verbal and written communication skills
• Team-oriented, with strong attention to detail
• A valid driver's license, an acceptable driving record, and the ability to be insured
• Experience with optical medical device equipment
• Familiarity with remote monitoring tools and IT documentation platforms
• Prior experience supporting site go-live or new-location rollouts

Company Overview