💻 We’re Hiring: Remote IT Technician 📍 Remote (United States) 🕒 Full-Time / Part-Time 💼 Level: Entry-Level / Junior We’re looking for a motivated, reliable, and technically minded Remote IT Technician to provide technical support, troubleshoot hardware and software issues, and assist employees with day-to-day technology needs. This role is ideal for candidates who enjoy solving technical problems, helping users, and working with IT systems in a fully remote environment. 🎯 Key Responsibilities Provide remote technical support to employees and users through phone, email, chat, and remote support tools Diagnose and troubleshoot hardware, software, connectivity, and system-related issues Assist users with computer setup, configuration, software installation, and account access Troubleshoot Windows, macOS, and common business applications as required Support printers, peripherals, mobile devices, and other workplace technology Assist with password resets, account access, and basic user administration Configure and maintain computers, workstations, and other IT equipment Install, update, and troubleshoot software applications Assist with network connectivity, VPN, Wi-Fi, and basic networking issues Monitor and respond to IT support tickets and service requests Document technical issues, troubleshooting steps, and resolutions accurately Escalate complex technical problems to senior IT staff or specialized teams Assist with onboarding and offboarding by preparing equipment and managing user access Maintain accurate IT asset and equipment records Follow established IT security policies, procedures, and best practices Assist with software updates, system maintenance, and routine IT tasks Identify recurring technical issues and provide feedback to improve IT support processes Maintain professional and helpful communication with users Support IT projects and other technical tasks as assigned ✅ Requirements Entry-Level / Junior candidates are welcome to apply 0–3+ years of experience in IT support, help desk, technical support, system administration, or a related field Basic understanding of computer hardware, operating systems, software, and networking Familiarity with Windows and/or macOS Basic knowledge of TCP/IP, DNS, Wi-Fi, VPNs, and common networking concepts Familiarity with Microsoft 365, Google Workspace, or similar productivity platforms is a plus Experience with help desk or ticketing systems is a plus Familiarity with remote desktop and remote support tools is a plus Basic understanding of cybersecurity and IT security best practices Strong troubleshooting and problem-solving skills Excellent attention to detail Strong written and verbal communication skills Ability to explain technical issues clearly to non-technical users Ability to prioritize multiple support requests and meet response-time expectations Ability to work independently and collaborate effectively with distributed teams Professional, patient, and customer-focused attitude Relevant certifications such as CompTIA A+, Network+, or similar are a plus Willingness to learn new technologies and IT systems Fluent in English Based in the United States and legally authorized to work in the U.S. Able to work effectively in a fully remote environment Reliable internet connection and suitable home office setup 🌟 What We Offer Fully remote work arrangement within the United States Flexible and supportive work environment Comprehensive training and onboarding Hands-on experience with real-world IT systems and technical support Opportunities to work with modern IT infrastructure, cloud services, security tools, and support platforms Career growth opportunities toward IT Support Specialist, Systems Administrator, Network Administrator, Cloud Support Engineer, or IT Operations roles Supportive and collaborative remote workplace culture Opportunities to work with experienced IT professionals and cross-functional teams Continuous learning and professional development opportunities Opportunities to pursue relevant technical certifications and develop IT skills Competitive compensation and benefits package