Note: The job is a remote job and is open to candidates in USA. ICAT Logistics is hiring a Key Account Manager I to coordinate between operations and sales so client needs are met. The role supports key accounts, identifies business opportunities, assists with pricing and transportation or warehouse solutions, and improves processes.

Responsibilities

• Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients
• Exception handling and internal escalations as needed
• Responding to or delegating non-sales client inquiries (outside of general tracking, quotes)
• Identifying resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
• Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
• Working across departments to generate metrics and reports for key accounts as needed
• Identifying potential opportunities and work with the sales team
• Provide support to sales team as needed
• Collaborate with the Operation team to deliver transportation and or warehouse solutions to our clients
• Assist in preparing RFPs, RFQs, RFIs, and client presentations
• Prepare and follow up on quotes for key clients to secure the opportunity
• Conduct project-based tasks such as research and data assembly through interdepartmental collaboration
• Support the development of SOPs for key clients
• Recommend and implement process improvements to drive profitability and efficiency
• Assist in shipment origination or warehouse fulfillment, as needed
• Continually look to implement better processes, procedures and/or automation
• Other emergent duties and projects that may be requested in support of ICAT’s fast-paced environment
• Other duties, as assigned

Skills

• Bachelor's degree required or equivalent experience X+ years of experience in
• 2+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience
• 1+ years of freight quoting, pricing
• Customer service experience
• Advanced skills with Microsoft Office products (excel, word, outlook, ppt)
• Ability to plan and effectively set priorities for implementation
• Proven analytic and problem-solving skills in a time-sensitive, logistics environment
• Excels at meeting deadlines and demonstrates superior time management skills
• Natural ability to multi-task in a fast-paced work setting with a strong attention to detail
• Superior communication skills and an ability to motivate people with an emphasis on listening skills
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Demonstrates ability to work in a client-centric setting
• Ability to be flexible as priorities shift
• Consistent in follow-up and follow-through
• Highly motivated team player with an outgoing and positive work attitude
• Credible with a high level of personal integrity
• Adaptive to ICAT's core values

Benefits

• Remote in the U.S.

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