Note: The job is a remote job and is open to candidates in USA. Sentara Health is seeking a Laboratory Client Account Representative to support growth of its laboratory services across Northern Virginia. The role promotes laboratory services, builds and maintains client relationships, resolves service concerns, and supports client engagement strategies.

Responsibilities

• Develop and maintain strong relationships with physician practices, healthcare organizations, and laboratory clients
• Conduct follow-up calls and outreach efforts to promote laboratory testing services and identify new business opportunities
• Respond to client inquiries, concerns, and service issues while ensuring timely resolution
• Collaborate with internal laboratory, operations, and customer service teams to deliver exceptional client support
• Assist in the development and execution of marketing and client engagement strategies for laboratory services
• Monitor client needs and identify opportunities to improve service delivery and customer satisfaction
• Maintain accurate account and client records within designated systems
• Serve as a trusted resource for clients regarding laboratory services, processes, and support needs

Skills

• Bachelors degree in Business Marketing, Sales & Marketing, or Medical Technology
• 3 years Healthcare Sales or 4 years Marketing
• Exceptional customer service skills and a passion for helping clients succeed
• Ability to build credibility and trust with healthcare professionals
• Strong attention to detail and follow-through
• A collaborative mindset and ability to work effectively in a remote environment
• Professional communication and presentation skills
• Laboratory sales experience

Benefits

• Remote VA only position to service the Northern Virginia Area of the state.
• Medical, dental, and vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid time off, including vacation, and sick leave
• Paid holidays
• Paid parental and family caregiver leave
• Paid military leave
• Emergency backup care
• Long-term and short-term disability, and critical illness plans
• Life insurance
• 401(k)/403(b) with employer match
• Tuition assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student debt pay down – $10,000
• Pet insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
• Voluntary benefits

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