Note: The job is a remote job and is open to candidates in USA. RXO is a transportation solutions provider focused on technology-enabled shipping and carrier services across North America. The Lead Account Manager, Client Services - Last Mile coordinates home delivery support, monitors carrier performance, manages dispatch and routing, and works to resolve inventory, delivery, and customer satisfaction issues.

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Skills

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
• Bachelor's degree or equivalent related work or military experience
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
• Bachelor's degree in Logistics or Supply Chain Management, or equivalent related work or military experience
• 4-7 years of logistics experience
• 2 years of inventory control and merchandise reconciliation experience
• Solid research, communication and time management skills

Benefits

• The role may also be eligible for bonus or commission pay.
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Company Overview