POSITION OVERVIEW We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life‑cycle customer service and sales to assist customers in understanding their coverages and selecting the right products and services to meet their personal financial needs. RESPONSIBILITIES Handle inbound and outbound contacts in a courteous, timely, and professional manner. Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information; coordinate with other departments to resolve issues as applicable. Utilize systems and technology to complete account management tasks. Accurately document and process customer orders in appropriate systems. Follow all required scripts, policies, and procedures. Comply with requirements surrounding confidential information and personal information. Escalate customer issues to the appropriate staff and manager for resolution as needed. Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes. Adhere to all attendance and work schedule requirements. QUALIFICATIONS Must be 18 years of age or older. High school diploma or equivalent. Excellent organizational, written, and oral communication skills. The ability to type swiftly and accurately (20+ words per minute). Basic knowledge of Microsoft Office Suite. Basic understanding of Windows operating system. Highly reliable with the ability to maintain regular attendance and punctuality. Ability to evaluate, troubleshoot, and follow up on customer issues. Aptitude for conflict resolution, problem‑solving, and negotiation. Customer service oriented (empathetic, responsive, patient, and conscientious). Ability to multi‑task, stay focused, and self‑manage. Strong team orientation and customer focus. The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent. Excellent interpersonal skills and the ability to build relationships with your team and customers. One year of experience in customer service, technical support, inside sales, or a contact center environment (preferred). State or Federal work experience (preferred). CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Offer contingent on results. Must be willing to submit to drug screening. Offer contingent on results. EMPLOYER EQUAL OPPORTUNITY STATEMENT MCI is an equal‑opportunity employer and does not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in accordance with local and federal requirements. MCI will provide reasonable accommodations for qualified employees with disabilities. COMPENSATION & BENEFITS Starting compensation is based on experience. Benefits include paid time off, health benefits, retirement savings, disability and life insurance, supplemental insurance, and paid training. #J-18808-Ljbffr