Note: The job is a remote job and is open to candidates in USA. Tailored Management is hiring a Lifecycle Operations Technical Manager to support lifecycle marketing operations for Square's owned channels. The role independently builds, deploys, tests, troubleshoots, and coordinates complex global campaigns across email, in-app, push, and SMS while partnering with cross-functional teams.

Responsibilities

• Build and deploy complex multi-message marketing campaigns to global audiences using Iterable and supporting platforms
• Execute audience syncing via segmentation tools and data warehouse queries
• Own QA processes — ensuring campaigns meet lifecycle deployment standards before publish
• Troubleshoot campaign issues independently (template rendering, audience targeting, event triggers, delivery failures)
• Execute time-sensitive communications (SEV emails, compliance notices) with urgency and accuracy
• Support international campaign execution across multiple locales, coordinating with localization teams
• Coordinate with cross-functional partners (Product, Creative, Localization, Legal, Analytics, Engineering) to manage timelines and deliverables
• Communicate proactively with stakeholders on campaign status, timelines, and •••ers
• Maintain channel health by enforcing guardrails — frequency caps, suppression rules, subscription compliance
• Participate in triaging and resolving issues as they arise
• Support capacity planning by managing intake volume and communicating timelines to stakeholders

Skills

• • 5-7 years of experience in email marketing, campaign management, marketing operations, or lifecycle operations
• • Experience with audience segmentation tools and data pipelines (CDPs, reverse ETL, or similar)
• • Working knowledge of data warehouses (Snowflake, Hightouch, or similar) for audience queries
• • Strong understanding of customer/merchant lifecycles — end-to-end, all stages
• • Ability to work independently with minimal oversight in a fast-paced environment
• • Excellent attention to detail and strong QA instincts
• • Experience working cross-functionally with creatives, engineers, analysts, PMs, and marketing managers
• • Comfort with HTML (basic edits), Handlebars/template logic, and conditional content
• • Strong project management skills — can juggle multiple campaigns simultaneously
• • Hands-on experience with ESPs/marketing automation platforms (Iterable strongly preferred; Braze, SFMC, or similar acceptable)
• • Comfortable writing basic SQL queries
• • Experience with Snowflake, Looker, or Hightouch
• • Experience with A/B testing and experimentation
• • Familiarity with template management systems
• • Experience in a matrixed organization at scale (100M+ profiles)
• • Experience handling urgent/time-sensitive communications in a high-stakes environment

Benefits

• 100 Remote (US)

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