Note: The job is a remote job and is open to candidates in USA. ASM Global is a premier partner to the world's greatest live events, venues, and brands. The Business Operations Manager serves as the operational backbone of both the Global Partnerships and Global Sales teams, responsible for designing scalable infrastructure and supporting various operational processes to drive revenue and efficiency.

Responsibilities

• Design and embed scalable, repeatable processes that reduce administrative burden on sellers and partnership managers
• Build standardized playbooks, workflows, and tooling that can be handed off and executed by any team member
• Own the full deal lifecycle operationally — from pipeline and deal modeling through contract execution, client onboarding, invoicing, and performance reporting
• Coordinate legal contract prioritization and HR onboarding workflows to keep deals moving quickly and cleanly
• Build and maintain live performance dashboards, pipeline reviews, and forecast models that give leadership clear visibility without pulling sellers from customer conversations
• Own data quality standards — define, enforce, and maintain consistent reporting across both teams
• Support budgeting and financial reporting in partnership with FP serve as the day-to-day finance connectivity point for both divisions
• Develop standardized deal models and scorecards to enable consistent, efficient resource allocation when evaluating new partners
• Act as the strategic link between the Global Sales and Global Partnerships teams and internal functions including Finance, Legal, and HR
• Support the VP of Business Operations with planning cycles, business reviews, and leadership presentations
• Assist with headcount tracking and organizational planning as directed by senior leadership

Skills

• 3-5 years of experience in business operations, sales operations, or revenue operations — ideally within a high-growth, global organization
• Bachelor's degree in business administration, Finance, or a related field
• Demonstrated proficiency with Salesforce CRM, including pipeline hygiene, reporting configuration, and process maintenance
• Proven track record of building operational frameworks that support teams at scale
• Experience owning forecasting, budgeting, and financial reporting in partnership with FP&A teams
• Prior exposure to legal contract workflows, HR onboarding processes, and cross-functional stakeholder management
• Ability to design and standardize workflows and tooling that are built to be handed off, not hoarded
• Strong analytical skills with comfort building and owning live dashboards and forecast models
• Data quality ownership mindset — able to set and enforce consistent reporting standards across teams
• Skilled communicator who can bridge executives, sellers, Finance, Legal, and HR
• Comfortable managing multiple concurrent workstreams across Sales and Partnerships simultaneously
• Proactive, solutions-focused mindset with strong attention to detail
• MBA a plus
• Experience in sports, entertainment, venue, or experiential industries is a strong advantage

Benefits

• Generous benefits package
• Bonus eligibility
• Medical, dental, vision, life and disability insurance
• Paid vacation
• A 401k plan
• Location: REMOTE

Company Overview